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Articles on designing your own custom merch, growing your brand, and managing manufacturing as a small business.

Do You Know Your Customer??

November 10, 2014

Do you understand your customer?  Maybe you can even take that one step further and say you’re one of your customer’s customers.  I think it’s incredibly important to at least understand your customer and your customer’s target market in order to offer products and solutions that make sense for them.

Your knowledge of their business will be obvious once they start working with you.  This is not only important at the beginning of a business relationship, it’s important throughout.  If your customer comes out with a new product or wins an award, congratulate them, show them you are constantly learning about them and staying up to date with their company.  It will demonstrate your level of commitment and will surely outshine your competition!