Update on Rush Shipping
I wrote this blog several of months ago and while we are still offering free rush shipping for redo orders, we also have a special limited time offer for you! Hopefully you are subscribed to our Patches by The/Studio newsletter, if not you are missing out! And you would know about our new promotion! We are offering FREE rush shipping from now until February 10th! So no matter how big or small the order you will receive free rush shipping! We hope that you will take us up on our amazing offer and if you are not already a subscriber, become one today! Email us at [email protected] and let us know that you would like to be added to our newsletter. We always have special promotions and we talk about what we know best, PATCHES!
Read below for more information on our redo rush shipping policy.
Our customer’s happiness is very important to us. At Patches by The/Studio, our goal is to make our customers happy, we will go above and beyond to ensure the happiness of every customer. When ordering a custom made product, the process is completely different than just going into a store and buying something that has already been massed produced. When creating such a unique and one of a kind custom patch , unforeseen issues can occur and cause frustration and unhappiness amongst the customer.
The wrong color or other unfortunate mistakes can be the cause of redoing a whole order. Most patch companies will make you wait another 8 to 12 business days if you did not pay for rush shipping. We think this is absurd and completely unfair. With that being said, I am thrilled to introduce our new redo order policy to you! Any custom patch reorder will be automatically upgraded to Rush, even if they just paid for standard shipping! No more waiting 8 to 12 business days for a redo order!
We are confident that with our new reordering policy, our customers will be patch happy!
Below is the newsletter from today in case you missed it!