Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.
For fully custom mugs, we pantone-match all your design colors. For other styles, we’ll go by the imprint color chart for standard color selections. If your color goes beyond the chart, you’ll need to pay for the Pantone-matching charge for the individual colors.
For most styles, extra colors will increase the price. But for sublimation mugs and fully custom mugs there is no additional charge.
Most styles have a specific design size requirements called imprint areas which are noted in their individual sections. Fully custom styles are more flexible, with the general rule being that you will need to keep 2mm between the border and your photo.
Our first offering is called a solid to design color-change. It is the least expensive, especially at lower quantities, and is able to change a solid color into a full-color design when hot liquid is poured into the mug. The second is called a design to design color-change. While more expensive, it allows you to change from one design to a completely new design. It also gives you the choice having the color change occur with either hot or cold liquids, but unfortunately not both (alongside no hoverboards, this is one thing we really think is missing in the future).
Yes. A photo design can be printed onto into a mug. The most common method is dye sublimation. Certain size restrictions will apply based on the exact style you choose, but usually photographs can be printed to wrap around the mug, leaving space away from the handle, brim and bottom edges.
Yes, but this level of customization usually requires a larger order quantity. We offer the custom shape or size for fully custom mugs, but with a minimum order quantity of 1000+ pieces since the unique shape will require a mold. For lower quantities, we advise a standard style with a standard size or shape.
Not at the moment, but check back soon!
Ceramics are made with clay, minerals and water. These tiles are fired and glazed — essential because the ceramic is porous. Glaze give ceramics their color and recognizable appearances; coated with a glaze of grade III or higher, they are extremely resistant to scratching. Porcelain is made up of a gritty sand like material, formed by pressure and heat. It is denser and absorbs less water than ceramic tiles and thus does not always require a glaze .
We put a lot of thought into our prices. Some of the more important variables are quantity, stylistic add-ons, size and “surface area” of the modifications — i.e., how much printing or other graphically-related work does the project require? The person most equipped to give you a price for your product is your sale representative or our useful DIY — both can give you a detailed analysis of your quote and what things featured into our per-item price. Happy hunting!
For most fully custom mugs orders, we manufacture a sample for you as a final check before full production. We will email you a photograph of this sample for free, and give you the opportunity to request edits or approve the sample for full-scale manufacture. We assure you that the full run will exactly resemble this photographic sample. If you’d like a physical sample for the full tactile experience, there will be additional shipping fees as well, and your turnaround time will increase by 4 to 5 days. We do not provide sample orders at discounted pricing; your full invoice must be paid before we produce a sample. We do not provide samples for US mug orders.
No, we don’t. If you’re looking for a no-minimum mug producer, we’re one of the few folks who do that. Still, we recommend that if you’re going the through trouble to order one, you might as well have a dozen or more made — your sales representative would be happy to show how the per-price unit goes down tremendously after even ten items. That’s because we spread the cost of your unique custom mug’s set-up across however many that you order.
That said, if you want something that’s truly one of a kind, you’ve come to the right place. We’ll be happy to make a limited edition run of just one.