Frequently Asked Questions

You’ve got questions, we’ve got answers. If we left something out, ask away via the livechat or send us an email at help@thestudio.com.

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Design

  • Can I do different colors of the same item and still get the order for the same price?

    Most often, yes. It depends on what the colors and styles you’d like to switch out are — but your creative specialist will always configure order in the most economical way possible.

  • I’ve got a great photo — can we place it on a custom product?

    The answer here is almost always yes. We usually have a “full-color”  printing option in some shape or another for every product, and this is your ticket to custom gear that could almost be framed.

    In order to prevent fuzzy or unclear prints, the photograph or artwork must always be a high-resolution JPEG, TIFF, AI or PSD file above 300 DPI. If you are unable to provide a high resolution photograph digital image meeting this specification, we cannot recommend printing a photograph onto one of our items (but we’ll do it as long as you’re aware of the lower-quality outcome).

    For full-color digital printing of designs that are not photographs but have many colors and/or color gradients – like logos or artwork – we still suggest that you provide a hi-resolution digital image meeting the above requirements. Our design team can provide complimentary assistance in in digitizing/vectorizing these images. Occasionally this process will add to your turnaround time.

Mockups

  • Do I get a free digital mock-up of my custom product?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • Will I get a physical or photographic sample before my entire order is shipped or made?

    We do not typically provide physical samples for our products; our expertise in custom manufacturing means that what you see in your technical mockup is exactly what the factory uses during the production process and exactly what you get in the mail. This also allows us to ensure an excellent turnaround time.

    We can manufacture a sample and send you a photo, however, before we go into full-production. This allows you to see a real product and note any last-minute changes. If you do require a physical sample shipped to your address before full production, we can do that too; of course,  your turnaround time will increase in proportion to the shipping time and the time required for you to examine the product and approve it.

    For both options, an extra fee may be added to your invoice. Accordingly, we recommend this option for very large orders that can be taken more slowly and do not have an impending deadline.

    We do not provide sample photos or physical sample shipments at a discount rate. Your order invoice must be paid in full before any sample is provided.

Pricing

  • What happens when I place an order?

    When you pay your invoice, your order is placed in the hands on our design crew that draws up sketches of your requested product. Once you’ve approved their work, we pass your order along to the factory, who makes a “technical mockup” — the factory’s interpretation of your initial design. Usually, this is almost exactly like what you approved from the designer, but just refined to the capabilities of our machines. Once you’ve approved the technical mockup, we get to work. You get your order in the promised delivery time. Simple, like it should be.

  • When is my credit card charged?

    Your card is charged when you either accept our invoice on our website or submit your DIY request.  By request, you can receive a designer’s  mockup of your final project before we charge your card.

  • Does my order qualify for free shipping?

    Most often, yes. Orders sent within the United States and under regular turnaround times will usually qualify for free shipping; since our factories are located around the world, some items may qualify for free shipping outside of the U.S. and some may require a shipping fee within the states. The expert here is your sales representative, who will be able to provide you an exact shipping estimate for your specific order.

Product usage

Production

  • What happens when I request an order?

    We get back to you within twenty-four hours and usually much faster with a quote for your order and the email address of your personal assistant for any questions you might have. Your project could be under way within a day.

  • Anything I should know before working with The/Studio?

    Sometimes we work with customers who have an exact idea of what they want; others have only begun the creative process. You don’t need to know “anything” before you work with us; we help you through the creative process and production process to whatever extent you need. That’s our job.

    We’d also love you to know that, working with us, you’re working with a company that handles products for global fashion brands — and in fact, there’s a good chance you might have run into one of our goods and not known it. Check us out and send us an email or a quote request — you’ll find that we’re upfront, informative and excited about any creative projects.

Sales and Customer Service

Sourcing