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Frequently Asked Questions

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  • Can I do different colors of the same item and still get the order for the same price?

    Most often, yes. It depends on what the colors and styles you’d like to switch out are — but your creative specialist will always configure order in the most economical way possible.

  • I’ve got a great photo — can we place it on a custom product?

    The answer here is almost always yes. We usually have a “full-color”  printing option in some shape or another for every product, and this is your ticket to custom gear that could almost be framed.

    In order to prevent fuzzy or unclear prints, the photograph or artwork must always be a high-resolution JPEG, TIFF, AI or PSD file above 300 DPI. If you are unable to provide a high resolution photograph digital image meeting this specification, we cannot recommend printing a photograph onto one of our items (but we’ll do it as long as you’re aware of the lower-quality outcome).

    For full-color digital printing of designs that are not photographs but have many colors and/or color gradients – like logos or artwork – we still suggest that you provide a hi-resolution digital image meeting the above requirements. Our design team can provide complimentary assistance in in digitizing/vectorizing these images. Occasionally this process will add to your turnaround time.


  • Do I get a free digital mock-up of my custom product?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • Will I get a physical or photographic sample before my entire order is shipped or made?

    We do not typically provide physical samples for our products; our expertise in custom manufacturing means that what you see in your technical mockup is exactly what the factory uses during the production process and exactly what you get in the mail. This also allows us to ensure an excellent turnaround time.

    We can manufacture a sample and send you a photo, however, before we go into full-production. This allows you to see a real product and note any last-minute changes. If you do require a physical sample shipped to your address before full production, we can do that too; of course,  your turnaround time will increase in proportion to the shipping time and the time required for you to examine the product and approve it.

    For both options, an extra fee may be added to your invoice. Accordingly, we recommend this option for very large orders that can be taken more slowly and do not have an impending deadline.

    We do not provide sample photos or physical sample shipments at a discount rate. Your order invoice must be paid in full before any sample is provided.


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