Frequently Asked Questions

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Design

  • Q: What is the difference between a bullion patch, bullion crest, blazer badge, and blazer patch?

    A: There is no difference. All of these terms refer to emblems embroidered with special metallic wound threads, which originate from India. There is such diversified terminology for bullion emblems because this type of accessory remains a niche item, which remains unique and full of character distinguished from other more common products like thread-embroidered patches and woven labels.

  • What’s the difference between leather patches and leather labels?

    From a production standpoint, the two items are exactly the same, including materials, manufacturing processes, factory capacities, etc. Simply put, leather patches tend to be larger than leather labels. Patches are thus most popular for groups and organizations looking to proudly display their design or crest, often embellished onto a visible area of group garments or apparel. Labels are more commonly used for subtle commercial branding efforts, mainly within the fashion industry but also in everyday consumer goods.

  • Can you replicate specific fonts?

    No. Bullion patches/crests are hand-made, so whether lettering is formed with bullion wire or colored threads, there is no guarantee that fonts or lettering will come out exactly as shown on the digital mockup. It is recommended to avoid font-specific lettering or to have realistic expectations about the results of hand-stitched lettering.

  • What’s the smallest possible font size?

    Lettering using both bullion wires and colored thread are hand-embroidered, so the size of text needs to be larger than regular machine embroidery — about 5 mm tall for normal thread, 10mm tall for wire beads is the absolute minimum for optimal legibility.

  • Can you copy my logo exactly?

    No. Both the bullion wires and the colored threads are thicker than the threads used in machine embroidery, so you should anticipate the highly-valued imperfections that result from hand-crafted processes. Bullion embroidery is an age-old art, so it’s more important to work “with” the medium, which allows for unique differences that set the patch aside from “picture-perfect” mediums.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • I have a favorite photo – can you make it into a sock?

    Yes, but it’s not always a recommended option. Photos and other designs with many colors and color gradients can only be achieved with dye sublimated sock styles, and the poly-blend material used for dye sublimated will stretch out when worn, distrorting your photo and exposing the white fabric behing the printed surface.

    In any case, the photograph or artwork must be a high-resolution JPEG, TIFF, AI or PSD file above 300 DPI in order to prevent fuzzy or unclear prints. If you are unable to provide a high resolution photograph digital image meeting this specification, we cannot recommend printing a photograph onto your socks.

    For full-color digital printing of designs that are not photographs but have many colors and/or color gradients – like logos or artwork – we still suggest that you provide a high resolution digital image meeting the above requirements. Our design team can provide complimentary assistance in in digitizing/vectorizing these images. Occasionally this process will add to your turnaround time.

  • Can you add text or letters onto my knitted socks and sublimated socks?

    Yes. But to ensure optimal legibility, letters for knitted socks should be at least 1/2″ to 3/4″ tall for jacquard weave, and letters should be at least 1/4″ tall for sublimated socks designs (but may become less legible when worn/stretched).

  • How thick are your socks?

    There are three kinds of thickness that can add increasing levels of warmth to your knit socks:

    • 40-45 g as standard thickness
    • 50-65 g as extra thickness
    • 70-85 g as super thickness

    Sublimated socks have a default thickness that cannot be changed.

    Knit socks’ default thickness varies by style. Dress socks will be the finest fabric, and the athletic series will have the the thickest, plushest fabric.

  • Can I order differently sized socks with the same design?

    Yes, you can. But since both knit and dye-sublimation methods require separate manufacturing setup processes for every size, we will prepare separate orders for you. These orders, called AB orders, can be delivered together in the same timeframe as a standalone order.

  • Are your socks sizes listed in men’s or women’s US sizes?

    We list our sizes in small, medium, large and extra-large. These sizes are suitable for both men and women, and can be easily viewed in the size chart under the pricing table in order to determine the best size for you.

    We are fully capable of creating knit socks with custom measurements, but dye-sublimated socks are available in listed sizes.

  • How high up the leg do your different sock styles run?

    The height of knitted socks is measured from the top of the ankle to the ribtop (very highest point on the leg) and are listed below. We are able to knit custom heights and sizes, too, but there may be an upcharge as determined on a case-by-case basis.

    • No Show Socks: ≈0″ height (sock is cut at or below ankle)
    • Ankle Socks: ≈1.5″ height
    • Crew Socks: ≈6 inch height
    • Knee-High Socks: ≈11 inch height

    Dye-sublimated socks are only available in listed sizes and cannot be customized.

  • Can you Pantone match the colors for my socks?

    For knit socks we are able to professionally Pantone match thread colors. With dye-sublimated socks, we can closely match your color preferences but the colors are not always exactly the same as the ones given; this is simply the nature of dye sublimation.

  • How many colors can I include in my custom socks design?

    For knitted socks, a standard limit of up to five different colors are ideal. More than five colors can be used but a small surcharge may apply; additionally the weave will become less exact.

    Dye sublimated socks can accept unlimited colors and color gradients, but for the best results we recommend designs with bold contrasting colors with thick figures.

  • Can you apply dye sublimation printing around the entire surface of my socks?

    We can print designs on all sides of your socks, but there may be some “sublimation void” lines — lines or creases of fabric that remain white even after sublimation printing.

    All socks are steamed flat before undergoing the dye sublimation printing process — socks with a shaped heel often have a white line along the top center of your sock and along the bottom center that is unavoidable. Tube socks are pressed top to bottom, so there may be a similar line along the left and right sides of sublimated tube socks.

  • Will my dye sublimated sock design become distorted when worn?

    Yes — this is an unavoidable occurance in the world of dye sublimated socks as we cannot predict how the image will form around your individual feet (yet). When stretched, the density of your printed design surface will also stretch so the unprinted white inner fabric will show. This will cause your colors to be less bold than when they’re in your sock drawer.

    We do offer “blackout” sublimated sock styles, which have a black inner fabric, which when stretched, contrasts less with dark colored dye sublimated designs.

  • What does “blackout” mean in regard to dye sublimation printing?

    The term “blackout” refers to two advantageous options for sublimated sock printing. First, blackout socks feature an area of black fabric at the toe and/or heel of the sock. This will help you avoid “sublimation voids,” or unattractive lines or creases of fabric that remain white even after sublimation printing. Secondly, it refers to the second layer of the sock which can be black. This means that blackout styles are especially appropriate for dark sublimated designs, because when worn the fabric stretches and reveals the second black layer, which is much less visible than a white second layer.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    Since the approved mockup and manufactured flip flops rarely vary, we do not produce a physical samples for nearly all orders — while still delivering a superior product. Plus, this process gets you your order faster.

    If you would like us to manufacture a sample for you as a final check before full production, we can do it. But manufacturing time and your total turnaround time will increase. Just request, and we will email you a photograph of your sample for free, with an increased turnaround time of up to 2 weeks. We could also ship the physical sample to you for a full tactile experience, requiring an added fee of for express shipping, and an increased turnaround time of up to 3 weeks.

    We do not provide sample orders at discounted pricing; your full invoice must be paid before we produce a sample. We do not provide samples for basic-print flip flops orders.

  • I have a favorite photograph. Can you make it into a flip flop?

    Certainly. Fully custom flip flops can use CMYK process or digital printing methods appropriate for photographs. In order to prevent fuzzy or unclear prints, the photograph or artwork must be a high-resolution JPEG, TIFF, AI or PSD file above 300 DPI. If you are unable to provide a high resolution photograph digital image meeting this specification, we cannot recommend printing a photograph onto your flip flops.

    For digital printing of designs that are not photographs but have many colors and/or color gradients – like logos or artwork – we still suggest that you provide a hi-resolution digital image meeting the above requirements. Our design team can provide complimentary assistance in in digitizing/vectorizing these images. Occasionally, this process will increase the turnaround time, such as for complex design projects.

  • Can you add text or letters onto my flip flops?

    Yes. But to ensure optimal readability, letters should be at least ¼ inch tall to ensure for screen printed designs, and ⅛ inch tall for full-color printed designs.

  • Can I make a pair of flip flops into a custom shape

    Yes. Odd-shaped flip flops sure would catch people’s’ attention, and we completely support your vision! While there exist certain design shape and design limitations, and some added charges may apply, we’re more than happy to take a look at your odd-shaped idea, and see report back to you with a plan of action and personal price quote for your unique project. Let your creative specialist know what you’re thinking, and they’ll confirm whether or not we are able to accommodate your fully custom flip flops shape.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every money clip order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit (if there are any changes you would like to be made).

  • Can I choose any size and shape I want for my money clip?

    The standard sizes are 50 by 20 mm, 60 by 20 mm, and 70 by 20 mm. All of these standard sizes are only available in a rectangular shape, with polished rounded corners.

    If you require a unique size or shape outside of these listed standards, then we’re happy to oblige — for a small upcharge. The available measurements for money clips range from 30mm to 70mm in length, and from 10 mm to 30mm in width.

    Special border shapes can be accomplished within reason. For no single money clips design should there be allowed a variance in length of more than 10 mm or a variance in length or width. Also, due to structural and functional requirements, your custom shaped money clip must be solid in nature, with no “hollowed” or “die cut centers”.

  • What is the difference between brass, stainless iron, and stainless steel metal materials?

    In summary, brass is the strongest metal of the three. But this choice has implications for your design. If you choose stainless steel or stainless iron as your metal material, your metal-surface of your money clip must be silver-ish or nickel-like in appearance. However, brass material can be plated with a metallic finish of your choice, or undergoe an anodization process for a unique black color. No matter which metal material you choose, most main design styles (engraving, die-struck, soft enamel, and offset printing) can be achieved.

    But to explain in more detail, brass is the strongest and most durable of the three metals, and stainless steel and stainless iron process approximately the same strength and durability. Likewise, Copper is the most expensive option we offer, stainless steel falls in the middle price range, and stainless iron is the most affordable.

    The natural hue of both stainless steel and stainless iron shows a silver-ish or nickel-like appearance. These two metal types are not suitable for metal plating or anodization. The only available color/texture-related special option is to add a “brushed” look to your stainless steel or stainless iron surface.

    In contrast, the surface of brass material money clips must be treated in one of two ways, in order to maintain a long-term finished look. Most commonly, brass will be galvanized (or plated) with with one of our many popular metallic finishes (20+ color choices). The other (newer) method is called anodization, which rather than “plating” your metal surface with a coated finish, actually permanently transforms the outer surface of the brass into a black color permanently.

    Money clips of all three metal types can be manufactured with laser engraved designs, die struck designs, soft enamel colors. But anodized brass money clips cannot receive hard enamel or other galvanized plating options.

  • For laser engraving, what is the smallest and largest design or text that I can put onto my money clip?

    One notable advantage of laser engraving (versus die struck and enamel styles) is that your design can cover the entire surface of your money clip all the way to the edge, as long as it is a flat surface (not around the U-shaped clip curve or the angled lip of the “clip side”). The minimum design line width is 0.25 mm, with a minimum letter height of 1.0 mm for legible text.

  • Which side is the “front” of my money clip?

    Actually that’s up to you! Since you can incorporate a design on the outer surface area of both sides of your money clip, you essentially decide which is the “front” and which is the “back”. When speaking with your Creative Specialist, to tend to keep communication clear, by referring to the longer flat side as the “flat side”, and referring to the shorter side with an angled lip as the “clip side”.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every silicon band (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a physical sample before the order is shipped?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every metal keychain order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every PVC keychain order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every embroidered keychain order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • I have a favorite photograph. Can you print it on my shopping bags?

    Absolutely. We offer full-color CMYK printing (sometimes called “color magic”) to achieve photographic designs, or other designs with numerous colors and color gradients. Full-color CMYK printing is not available for all bag styles, however. Check the “imprint” description of your chosen bag under the “styles” tab on this page if it’s a listed option. Full-color printing in this style does incur an additional charge.

    In order to prevent fuzzy or unclear prints, the photograph or artwork must be a high-resolution JPEG, TIFF, AI or PSD file above 300 DPI. If you are unable to provide a high resolution photograph digital image meeting this specification, we cannot recommend printing a photograph onto your shopping bags.

    For full-color printing of designs that are not photographs but have many colors and/or color gradients – like logos or artwork – we still suggest that you provide a hi-resolution digital image meeting the above requirements. Our design team can provide complimentary assistance in in digitizing/vectorizing these images. Occasionally this process will add to your turnaround time.

  • How many colors can my design have?

    Most shopping bags that use plate printing or foil stamping that allows for up to five colors per side, but some bags can only do fewer.

    Full-color CMYK printing will allow you to print designs with unlimited colors and color gradients; check your chosen style to see if we can do full-color printing on your bag.

    Multiple-color printing may incur additional charges.

  • What colors can I choose for my logo or design?

    If you don’t see the color(s) for which you’re looking in our DIY, we might be able to pantone match then. Plate printing can do pantone-matched colors, but foil stamping and full-color printing cannot. Specially pantone-matched colors for plate printing will require an upcharge for each exact-match color.

    Full-color CMYK printing allows us to closely match your photos, but we cannot provide exact pantone match.

  • How big can my printed logo or design be?

    Each bag we offer has unique dimensions, so the maximum imprint area depends on the bag style you choose. Click the image of the style you’re interested in, and check the description underneath to see the available bag measurements and its maximum imprint area.

  • Can I print on both sides of by shopping bags?

    Yes. We welcome orders that with double-sided printing, and we can help you print unique designs on both sides — even with different color schemes. This will incur an additional charge.

  • What colors of paper/plastic do your shopping bags come in?

    Some bags are only listed on one color, but many bags we offer have a unique set of paper or plastic material colors from which you can choose. Click the image of the style you’re interested in, and check the description underneath to see the available options.

  • How thick is the paper/plastic material used to make your bags? And how durable is it?

    We use GSM to measure the weight of paper material used for our paper shopping bags and eurototes, and Mils (1/1000th of an inch) as a measure of plastic thickness.

    GSM is short for “grams per square meter”, and it is measure commonly used for paper weight. Heavier weights often mean thicker papers or plastics. 80 to 90 GSM is a typical office paper or inner-magazine weight. Our paper shopping bags are much stouter and range from 125 to 150 GSM, with our eurototes weighing in at about 180 GSM. That means no tears under normal circumstances.

    A Mil is 1/1000 of an inch. So 2.5 Mils is 0.0025 inches thick. Our plastic bags are thicker and more durable than the industry standard, ranging from 2.25 to 4.0 Mils as compared to .55 Mils. No more embarrassing spillouts in the parking lot that leave your brand blowing away from an upset customer.

  • What sizes do your bags come in?

    Each bag we offer has unique dimensions that dictate the maximum imprint area. Click the image of the style you’re interested in, and check the description underneath to see the available bag measurements and their corresponding maximum imprint areas.

  • I need a bigger/smaller bag than you offer. Can you make bags in other shapes/sizes?

    Here we only list the most popular bag sizes and styles available. In reality, there are hundreds of bag styles we can manufacture. Let us know your unique specifications, including shopping bag material, size, color, printing method, etc. We’ll respond with a list of options for you to look over.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control and chances to tailor your tie or tie bar, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • Can you embroider my logo onto my tie?

    Yes, embroidery is something of a speciality of ours and available for both neckties and bow ties. For neckties, most customers choose to embroider their logo in one of two locations: midway along the tie, so that when worn it will fall just above where your blazer parts above the buttons, or near the bottom of the necktie in the center so as to be visible where your jacket parts below the buttons. For either of these options, we recommend you measure your favorite blazer with a tie to ensure accurate placement of logos.

    For bow ties, customers often choose to embroider symmetrical designs so that the embroidered design achieves symmetry when knotted; however, we can do different designs on either side or just one design as you prefer. If you wish to spell a word out across the bow tie, we recommend lettering to be bold and over 5 mm tall, and mindfulness that the tie knot will somewhat bunch any writing.

  • Can you add text or letters onto my tie?

    Yes. But to ensure legibility, letters should be at least 3 mm tall for printed designs, 4 mm tall for Jacquard woven lettering, and 5 mm tall for embroidered letters.

  • How many colors can I include on my tie?

    The number of colors that can be included for Jacquard woven ties is limited to five Pantone-matched threads. For printed ties, you can incorporate unlimited colors and color gradients.

  • What size are your ties?

    The measurements of your tie depend on the style you choose. We hold the following list of measurements as standard for each style, but we are more than happy to customize the length and width to better fit your needs, and in most cases do so at no extra charge:

    Neckies standard sizes:

    • Skinny Necktie: 2″ wide (5 cm) at widest point near tip by 57″ (or 145 cm) length
    • Slim Necktie: 2 1/3″ wide (6 cm) at widest point near tip by 57″ (or 145 cm) length
    • Regular Necktie: 2 3/4″ wide (7 cm) at widest point near tip by 57″ (or 145 cm) length
    • Wide Necktie: 3 1/6″ wide (8 cm) at widest point near tip by 57″ (or 145 cm) length

    Bow ties standard sizes:

    • Self-Tied Bowtie: The entire bow tie laid flat is 2 1/3″ tall (6.5 cm) at the widest part of the bow tie wings, 3/4″ wide (2 cm) along the neckband, and by 33″ to 36″ long (84 to 96 cm), suitable for most adult neck sizes.
    • Pre-Tied Bow ties: The bow tie alone is 2 1/3″” tall (6 cm) by 4 3/4″ wide (12 cm), and the neck strap can adjust to your neck size from X to X inches in circumference, suitable for most adult neck sizes.

  • Can I make a tie with in a custom shape?

    Yes. All tie styles can be woven into custom shapes that are not listed here, but there may be some limitations. Let your creative specialist know what you’re thinking, and they’ll confirm whether or not we are able to accommodate your unique tie shape.

  • How do I adjust my bow tie?

    Most adjustable self-tie bow ties include metal or plastic hardware with horizontal slit openings on the inside of the band, where a T-shaped piece will slide and lock into. From there you take the strap of the pre-tied bow tie around your neck, and the sliding piece that slides freely on the strap.

    But most pre-tied bow have a metal or plastic hook and loop mechanism to easily wrap the band around your neck and connect the band to the back of the knot. Once fastened, the band is able to be adjusted freely with the sliding piece mechanism alone.

  • Can I get a proof on my lapel pin’s design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every pin order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Which printing method is best for my logo or design?

    This depends on two aspects: the color contents of your design, and where you want to print your design. Screen printing achieves stunning bold colors, by passing each individual color through an individual prepared screen. The printed colors are slightly glossy on top of the umbrella canopy surface. Screen-printing is the most appropriate printing method for simple designs with only a few colors, that are limited to an allowable imprint area. Solid colors only, with no gradients or shades. Screen-printing cost is calculated by both the number of colors used and the number of locations printed, so it becomes more costly the more colors are added to each print location. Screen-Printing can not achieve color gradients.

    The 4-color process is a special method of screen printing which uses the essential colors of cyan, magenta, yellow, and key (black). Your design is separated into dots that can achieve unlimited colors and color gradients, but only within the same standard imprint area as with traditional screen printing. 4-Color process is a great alternative to traditional screen-printing, for designs that incorporate many colors and/or color gradients, and are limited to an allowable imprint area (same area as traditional screen-printing). 4-Color process cost is calculated only by the number of locations printed, so it becomes more costly as more print locations are added.

    Full-color printing (digital printing) is quite different from screen-printing and the 4-color process. One reason is it allows you to print unlimited colors and color gradients across the entire surface of the umbrella canopy, for full-canopy artwork. The other main reason is that the full-color ink seems to be absorbed by the canopy fabric, while the screen-printed ink seems to form a layer on top of the canopy fabric surface. Full-color printing is the only method able to cover 100% of your umbrella

  • Can I get a digital proof of my design?

    Yes. You’ll receive a digital mockup at the end of the complementary design process, in which you’ll have had unlimited control over the creative direction. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further tweaking — and if it’s precisely what you want, send it to our factories immediately by approving it.

  • I have a favorite photograph. Can you make it into a pocket square?

    Certainly. Our printed pocket squares use a full-color digital printing method well-suited for photographs. In order to prevent fuzzy or unclear prints, the photograph or artwork must be a high-resolution JPEG, TIFF, AI or PSD file above 300 DPI. If you are unable to provide a high resolution photograph digital image meeting this specification, we cannot recommend printing a photograph onto your Pocket Square.

    For full-color digital printing of designs that are not photographs but have many colors and/or color gradients – like logos or artwork – we still suggest that you provide a hi-resolution digital image meeting the above requirements. Our design team can provide complimentary assistance in in digitizing/vectorizing these images. Occasionally this process will add to your turnaround time.

  • What is the difference between a pocket square and handkerchief?

    Many people use the terms interchangeably, but there is a definitive difference. The pocket square is purely for appearance, and belongs in your jacket’s breast pocket; the handkerchief is for blowing your nose, and goes in your back or front pants pocket or inside your jacket’s lower pockets or inside pockets.

    In a pinch, it is true that the handkerchief can act as a substitute pocket square, and vice versa. However, anyone who’s invested in a silk pocket square would be wary of using it for a noserag. Handkerchiefs are made specifically to be quite soft with a large surface area, attributes unbecoming for a pocket square. We recommend having a dedicated handkerchief — but if you go about giving it to dames in distress, remember that Humphrey Bogart always had an unused handkerchief in his pocket.

  • What are the smallest size for legible text for a Pocket Square?

    To ensure legibility, letters should be at least 3 mm tall for printed designs, 5 mm tall for Jacquard woven and knitted lettering, and 6 mm tall for embroidered letters.

  • What sizes do your pocket squares come in?

    Our standard pocket square size is 9 by 9 inches. We’ve seen other sizes commonly like 12 by 12 and even 15 by 15. squares. We do those and any size in between or after, if you’ve got unusually-sized suit pockets or a fancy fold. A small charge may apply.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every cufflink order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • Can you Pantone-match my designs colors?

    For fully custom mugs, we pantone-match all your design colors. For other styles, we’ll go by the imprint color chart for standard color selections. If your color goes beyond the chart, you’ll need to pay for the Pantone-matching charge for the individual colors.

  • Do extra colors cost more?

    For most styles, extra colors will increase the price. But for sublimation mugs and fully custom mugs there is no additional charge.

  • How big can my custom design be?

    Most styles have a specific design size requirements called imprint areas which are noted in their individual sections. Fully custom styles are more flexible, with the general rule being that you will need to keep 2mm between the border and your photo.

  • What kind of color-changing mug options do you have?

    Our first offering is called a solid to design color-change. It is the least expensive, especially at lower quantities, and is able to change a solid color into a full-color design when hot liquid is poured into the mug. The second is called a design to design color-change. While more expensive, it allows you to change from one design to a completely new design. It also gives you the choice having the color change occur with either hot or cold liquids, but unfortunately not both (alongside no hoverboards, this is one thing we really think is missing in the future).

  • I have a photograph. Can you make it into a mug?

    Yes. A photo design can be printed onto into a mug. The most common method is dye sublimation. Certain size restrictions will apply based on the exact style you choose, but usually photographs can be printed to wrap around the mug, leaving space away from the handle, brim and bottom edges.

  • Can I make a mug with in a custom shape or size?

    Yes, but this level of customization usually requires a larger order quantity. We offer the custom shape or size for fully custom mugs, but with a minimum order quantity of 1000+ pieces since the unique shape will require a mold. For lower quantities, we advise a standard style with a standard size or shape.

  • Can you do clear or glass mugs?

    Not at the moment, but check back soon!

  • What is the difference between porcelain and ceramic?

    Ceramics are made with clay, minerals and water. These tiles are fired and glazed — essential because the ceramic is porous. Glaze give ceramics their color and recognizable appearances; coated with a glaze of grade III or higher, they are extremely resistant to scratching. Porcelain is made up of a gritty sand like material, formed by pressure and heat. It is denser and absorbs less water than ceramic tiles and thus does not always require a glaze .

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    ince their approved mockup and actual manufactured divot tools and markers rarely differ from one another, we do not typically produce a physical samples for most orders. Instead we provide a industrial grade technical mockup (CAD), so that you can see the exact file that our factory equipment will use to actually shape your piece. This process gets you your order faster while still delivering a high-quality product.

    For deluxe printed, hard enamel, and enamel divot tools or markers, we are able to manufacture a sample for you as a final check before full production, if you so desire. Fees may apply and your turnaround time will increase.

    Photograph samples are free and available upon request, and will entail an increased turnaround time of 7 to 10 days. We could also ship the physical sample to you for a full tactile experience, requiring an added fee of for express shipping and an additional turnaround time of 10 to 13 days.

    We do not provide sample orders at discounted pricing; your full invoice must be paid before we produce a sample.

  • I have a favorite photograph. Can you use it in my design?

    Certainly. Markers can use a offset printing method appropriate for photographs. In order to prevent fuzzy or unclear prints, we strongly recommend the photograph or artwork be a high-resolution JPEG, TIFF, AI or PSD file above 300 DPI.

    For other colorful designs, our design team can provide complimentary assistance in in digitizing/vectorizing these images. Occasionally this process will add to your turnaround time.

  • What letter sizes are offered on divot tools and markers?

    Take a look at the following list of size ranges for each style. If you require a height, width, or thickness outside the following range, there will be an upcharge determined on a case-by-case basis.

    Laser engraving: 1.5 mm text or taller
    Die struck / enamel colors: 2.0 mm text or taller
    Offset print with dome divot tool or marker: 1.5 mm text or taller.

  • Can I make a divot tool or marker with a custom shape?

    Yes. Enamel, deluxe printed designs can be fashioned into custom shapes that are not listed here, but there may be some size and design limitations. If the shape you’re thinking of requires your divot tool or marker size to exceed the standard range, then there may be an added charge. Let your creative specialist know what you have in mind, and they’ll confirm whether or not we can accommodate it.

  • What sizes do your divot tools and markers come in?

    For divot tools, the standard sizes are listed for your reference below, but remember that we can do the custom sizes with a special price quote for your specific needs.

    Basic Divot Tool:
    • US Standard: around 7-8 CM in length
    • EURO Standard: around 6-7 CM in length

    Divot Tool with Marker:
    • US Standard: around 7-9 CM in length
    • EURO Standard: around 6-8 CM in length

    Divot Tool with Clip & Marker:
    • US Standard: around 7-10 CM in length
    • EURO Standard: around 6-9 CM in length

    Marker:
    • US Standard: 25 MM
    • EURO Standard: 20 MM

  • What does “marker release” mean?

    The marker release is the small depression alongside “holder” in a divot tool that aids in popping it out. We offer three depths for this depression: ⅓ Recessed Push, ½ Recessed Push and ⅔ Recessed Push.

    We also offer two non-standard selections: one with with no depression at all, called the “flat side”, and the other with an opening behind the marker, so it can be popped out with a tee or pencil.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every challenge coin order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a digital proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every PVC coaster (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a digital proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every lanyard (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a physical sample before the full run is made?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • What is the difference between screen-printing and dye sublimation printing for my can cooler? And how should I choose?

    We offer two two different methods of printing for your coolies. Making the choice between the two is simple — just look at the requirements of your artwork, logo, or design.

    Screen-printing is less expensive, and involves creating a stencil, and then using that stencil to apply layers of ink on top of the colored can cooler fabric. One at a time, each printed color is applied using a different stencil, combined to achieve the final look. But in most cases, screen-printing on koozies is limited to maximum of 3 colors. This method can only achieve solid colors, without gradients or lighter/darker shades.

    The can cooler dye-sublimation process is a little more expensive, and uses special heat-sensitive dyes to print virtually any image (even photos). Unlike screen-printing, it can achieve unlimited colors and gradients all at the same price. The sublimated inks are embedded directly into the fabric surface under heat and pressure before the fabric sheet is cut into the shape of the coolie. So rather than printing on top of the fabric, the colors are actually permanently soaked up by the cooliefabric itself. At a little extra cost, you get the freedom to achieve any design — that’s why some people call these “photo coolies.” The only downside is that dye-sub designs lack the semi-gloss texture that many customers enjoy from screen-printing.

  • What is the maximum size for my can cooler design or logo?

    The area that can receive printing depends on the shape (12 oz. can vs. 12 oz. glass bottle) as well as the printing method you choose (screen-printing vs. dye sublimation). Your can coolers are printed on flat sheets of polyester fabric-lined neoprene before being cut out and sewn into shape, so the maximum printing area should be thought of as a two dimensional flat surface.

    • For screen-printed can coolers, each side is allowed a 3.54 inch (90mm) high by 3.93 inch (100mm) wide area for printing, and the circular bottom can receive a 2.36 inch (60mm) diameter circle.

    • For dye sublimated can coolers, each side is allowed a 3.93 inch (100mm) high by 4.33 inch (110mm) wide area for printing, and the circular bottom can receive a 2.76 inch (70mm) diameter circle.

    • For screen-printed bottle can coolers, each side is allowed a 7.08 inch (180mm) high by 3.62 inch (92mm) wide area for printing, and the circular bottom of your coolie can receive a 2.17 inch (55mm) diameter circle. The width of the screen printed side design must conform to the tapering shape of the bottleneck, and may be obstructed by the zipper mechanism.

    • For dye sublimated bottle koozies, each side is allowed a 7.48 inch (190mm) high by 4.02 inch (102mm) wide area for printing, and the circular bottom of your koozie can receive a 2.56 (65mm) diameter circle. The width of the dye sublimated side design must conform to the tapering shape of the bottleneck, and may be obstructed by the zipper mechanism.

  • Are my can coolers machine washable?

    No. Machine washing and drying often causes the materials to distort. It’s recommended to hand wash your koozies with with water only.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    Since the approved mockup and manufactured dog tags rarely differ, we do not produce a physical sample for orders unless requested. This gets you your order faster.

    For deluxe printed, die struck, and enamel dog tags, we do meet requests for photographic or physical samples. This will increase your manufacturing and overall turnaround times. We email photographs of samples for free, with an increased turnaround time of 8 to 10 days. We can also ship the physical sample to you for a fully tactile experience; turnaround time is increased by 9 to 13 days in addition to a fee for express shipping.

    We do not provide sample orders at discounted pricing; your full invoice must be paid before we produce a sample. We do not provide samples for quick-print dog tags orders.

  • Can you add text or letters onto my dog tag?

    Yes. But to ensure legibility, letters should be at least 1.5 mm tall for printed dog tag designs.

    For embossed/debossed lettering on enamel dog tags, it is possible to achieve legible text as small as 1mm tall. We recommend a contrasting enamel color with small print like this as that allows the fine print to be legible. Otherwise, minimum size of 1.5 – 2.0 mm is recommended for die-struck or metal-plated areas of your design.

  • What sizes do your dog tags come in?

    The measurements of your dog tag will depend on the style you choose. The following sizes are regarded as standard; if you request a size outside of them, there will be an upcharge determined on a case-by-case basis. All dog tags except quick-prints enjoy a full design area.

    Enamel dog tags:
    • 3-4 cm wide
    • 5-7 cm tall
    • 1.0-2.5 mm thick

    Die struck dog tags:
    • 2-3 cm wide
    • 4-5 cm tall
    • 1.0-2.0 mm thick

    Deluxe printed dog tags:
    • 2-3 cm wide
    • 4-5 cm tall
    • 0.5-1.0 mm thick

    Quick-print dog tags can only be printed in one size:
    • 1 1/18″ wide
    • 2″ tall
    • ≈1.0 mm thick
    • 1″ by 1 3/4″ design area

  • Can I make a dog tag with in a custom shape?

    Yes. Enamel, die struck, and deluxe printed dog tag styles can be fashioned into custom shapes, but there may be some size and design limitations. If the shape you have in mind requires your dog tag size to exceed the standard range, there may be added expenses. Let your creative specialist know what you’re thinking, and they’ll confirm whether or not we are able to accommodate your unique dog tag shape.

    We cannot provide custom shapes for quick-print dog tags.

  • Can I get a digital copy of the design?

    Yes. After every free design consultation, we will send you a clear digital copy of the design. If it’s not perfect, let us know and we won’t rest until it is. When you’re happy with it, we’ll send your approved design to the factory for production.

    Designs will be sent 1 to 2 business days after your payment is confirmed. Designs can also be sent before payment, when requested.

  • Can I get a sample medal or a photo of one before my entire order is manufactured and shipped?

    The finished product will look almost exactly like the approved digital design, so we don’t usually make samples. However, samples can be made upon request. We can send you a photo of the sample for free, but it will take an additional 7 to 8 days to complete your order. We can also ship the sample to you for an additional $35.00 and 13 to 14 more days before the order is completed. Please note that your order must be fully paid before any samples are made.

  • Can I have a photo printed onto my medals?

    Yes, we can print photos or digital art onto your medals. Just send us a high resolution photo in JPEG, TIFF, AI, or PSD format with at least 300 dots per inch (DPI) and we’ll print away.

    If you do not have a high resolution copy of the photo, we don’t recommend printing onto your medal because the result can look blurry. Don’t worry though — we still have plenty of other special options you can use to create a stunning design.

  • Can you put text or letters on my medals?

    Yes, but we have a minimum size to make sure the text can be read. Letters must be 1.5mm tall or larger for printed and basic die struck medals. If you add a contrasting color of enamel behind the text on your die struck design, the letters can be as little as 1mm tall.

  • How thick are the medals?

    Die struck medals are about 2-5mm thick; enamel medals are 2-4mm thick; and printed medals are about 2mm thick.

    Need a specific size or thickness? Let us know and we’ll see what we can do, but depending on the design this may cost more.

  • Can I put different names or numbers on each of my medals?

    Yes. We can laser engrave unique names and numbers onto each of your medals for a small fee. This will create more delicate grooves on the surface of your medal. If you want the names and numbers to be fully embossed or debossed however for serious dimension, these will be considered as different designs (requiring separate molds) and will have to be treated as separate “AB orders”. AB orders will still be delivered in the same time as a regular order.

  • How long and wide are your ribbons, cords, and chain necklaces?

    Our standard ribbons, cords, and chain necklaces are 15.75 inches long when folded and pulled taut. Ribbons are usually 1.2 inches wide, and chain necklaces are 3mm wide.

  • I want to make my medals sparkle and shine. What are my options?

    We offer a range of design options that you can use to create stunning one-of-a-kind medals. Choose one of our high-polished metal plating colors for that classic brilliance, or go for any of our high quality epoxy coats for a more glossy effect. You can even create your own glitter enamels with silver and gold glitter, or add rhinestones in several sizes and colors for a positively eye-catching sparkle.

  • Can you replicate my logo and text exactly?

    Yes. For all intensive purposes, we are able to replicate just about any logo. Our buttons/pins are printed through a CMYK 4-color process, which allows for unlimited Pantone-match colors (PMS) and color gradients. Text sizes can also be printed as small as required — even smaller than is legible to the human eye.

  • How many different colors can I incorporate into one button/pin?

    There is no limit to the number of colors and color gradients that you are allowed to choose for your pin-back button design. We print using a CMYK 4-color process, which allows for unlimited Pantone-match colors (PMS) and color gradients.

  • I have a photograph. Can you make it into a button/pin?

    Yes, absolutely. We are able make a button/pin using your photograph as the design. We print using a CMYK 4-color process, which allows for unlimited colors and color gradients. We ask that the photograph you provide be a high resolution image, with a DPI (dots per inch) of at least 300 for best results.

  • What is the biggest button/pin you can make? What about smallest?

    For standard round buttons/pins orders, the largest size is 4 inches and the smallest size is 0.75 inches. For standard square buttons/pins orders, we offer a selections of three sizes: 1.0, 1.25, and 2.0 inches.

    If you are looking for a non-traditional button/pin size, we welcome customer requests for non-standard sizes and shapes. Please explain your specific requirements to your Creative Specialist, and we will provide your with a quote price based for your particular project.

  • What sizes can you do? Do you offer rectangle, oval, and heart-shaped buttons?

    Most customers are happy to work within the size and shape restrictions of round and square buttons, but we are completely capable of fulfilling requests for other shapes and sizes. Just ask, and we will provide you a special quote for your odd-shaped button/pin. Here are some examples of odd-shaped sizes that we have encountered before:

    Rectangular Buttons/Pins: 21×31 mm
    Oval Buttons/Pins: 32×40 mm, 46 x 58 mm, 43 x 70 mm
    Heart-Shape Buttons/Pins: 27×25 mm, 41 x 37 mm, 25 x 38 mm, 45 x 58 mm

  • I’ve never heard of a woven button/pin before. What is it?

    You’ve stumbled upon a treasure! To produce your woven buttons/pins, we first weave a custom woven label with your logo or design, then we fit the woven label onto the tinplate button surface. Interestingly enough, we are the industry’s only online supplier of woven buttons/pins. That’s custom manufacturing innovation at its best.

  • I’ve never heard of an embroidered button/pin before. What is it?

    Glad you asked! To produce your embroidered buttons/pins, we first embroider your design onto twill fabric, then we cut the embroidered fabric to shape and fit it on to the tinplate button surface. Interestingly enough, we are the world’s only online supplier of embroidered buttons/pins. That’s custom manufacturing innovation at its best.

  • Can I get a digital proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every magnet order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can my coins be made of real precious metals?

    Not quite yet. Eventually, we’ll be introducing this option as expand our production capabilities. Your private mint is coming soon.

  • Can I make any shape that I want?

    You most certainly can.

  • Can I make any shape I want?

    You most certainly can.

  • Can I make any shape I want?

    More often than not, yes. Labels are versatile and we can usually find a way to make it happen — just ask your creative assistant!

  • Can I make any shape I want?

    Each apparel item has its own limits, but excepting things like shirts and caps, the answer is usually yes! Just ask your creative assistant, and chances are we can find a way.

  • Can I make any shape I want?

    Our accessory lines are versatile and can often accommodate more special requests than you’d expect. Ask your creative specialist and we’ll see what we can do.

  • Can I make any shape I want?

    Our collection lines are more versatile than you’d expect — just ask your creative specialist and you might be surprised at what we can do.

  • Are there limitations to the number of colors I can have?

    Not at all. We can do an unlimited amount of colors but for every nine colors of thread your product cost and speed are doubled. For most of our customers’ designs, though, nine colors is more than enough. You might also be interested in a printed patch if you’re really wanting something exceptionally colorful.

  • What’s the largest patch you produce?

    We can make gigantic eighteen-inch by eighteen-inch printed patches for a full square foot-and-a-half of patched awesomeness.

  • Are there any limitations as to where I can place embroidery?

    Not at all. Because we manufacture our caps from scratch, you can put embroidery on the bill, side, crown, anywhere you like. See if cheaphats.com can do that.

  • Is there any limit to the number of colors I can use?

    Yes — for clarity’s sake on your patch, we can only do eight colors. For more than that, we recommend the printed label which has no color limits.

  • Is there any limit to the number of colors I can use?

    Yes — for clarity’s sake on your patch, we can only do eight colors. For more than that, we recommend the printed patch which has no color limits.

  • What’s the difference between 50%, 75% and 100% embroidery coverage?

    These figures describe how much of your patch will be covered with design embroidery and how much will be left “blank” or with just the backing showing. At 100% embroidery, it’s all you design and no backing showing whatsoever; the patch will also have a bit more heft and rigidity than a 50% embroidery patch.

  • What’s the difference between a merrowed and standard border?

    A merrowed border is a specially thick border with embroidery going “in” towards the patch and sturdying up the perimeter. It adds a bit more distinction than simple, thin standard border which is thinner and less definitive, although some prefer the minimalism of a standard border.

  • What’s the difference between adhesive and iron-on backing?

    Adhesive is a like a heavy-duty sticker, readily taking to surface you place it on after taking the seal off. Iron-on requires the application of piping-hot iron for the adhesive to activate, and it needs to cool on the surface before it’s ready to go.  Either are suitable for daily use, although we recommend our extra-strength adhesive for especially grueling conditions.

  • What’s the difference between the Velcro® hook and loop?

    The hook is the portion which sticky to any fuzzy surface; the loop acts as a more durable “fuzzy surface.”

  • What’s the difference between hard and soft enamel?

    Soft enamel “recesses” into the item, so there are valleys in the design that are visually appealing to some. Hard enamel provides a completely flat surface across the design.

  • What’s the difference between hard and soft enamel?

    Soft enamel “recesses” into the item, so there are valleys in the design that are visually appealing to some. Hard enamel provides a completely flat surface across the design.

  • What is “offsetting?”

    Offsetting is a technique in design where an image appears to have a shadow by duplicating the image and placing it behind the design and off to the side at an angle.

  • Can I do different colors of the same item and still get the order for the same price?

    Most often, yes. It depends on what the colors and styles you’d like to switch out are — but your creative specialist will always configure order in the most economical way possible.

  • Can I do different colors of the same item and still get the order for the same price?

    Most often, yes. It depends on what the colors and styles you’d like to switch out are — but your creative specialist will always configure order in the most economical way possible.

  • Can I do different colors of the same item and still get the order for the same price?

    Most often, yes. It depends on what the colors and styles you’d like to switch out are — but your creative specialist will always configure order in the most economical way possible.

  • Can I do different colors of the same item and still get the order for the same price?

    Most often, yes. It depends on what the colors and styles you’d like to switch out are — but your creative specialist will always configure order in the most economical way possible.

  • What if my design has a large of amount of detail or small lettering?

    Detail we can handle, but small lettering — especially smaller than 5mm or roughly half an inch — we tend to advise against as virtually all designs except printed items become illegible at this size. We’ll let you know if a detail in your design is too small to be effectively rendered on your item or necessitates a change in production style.

  • What if my design has a large amount of details or small lettering?

    Detail we can handle, but small lettering — especially smaller than 5mm or roughly half an inch — we tend to advise against as virtually all designs except printed items become illegible at this size. We’ll let you know if a detail in your design is too small to be effectively rendered on your item or necessitates a change in production style.

  • What if my design has a great deal of design or small lettering?

    Detail we can handle, but small lettering — especially smaller than 5mm or roughly half an inch — we tend to advise against as virtually all designs except printed items become illegible at this size. We’ll let you know if a detail in your design is too small to be effectively rendered on your item or necessitates a change in production style.

  • What if my design has small lettering or a great deal of design?

    Detail we can handle, but small lettering — especially smaller than 5mm or roughly half an inch — we tend to advise against as virtually all designs except printed items become illegible at this size. We’ll let you know if a detail in your design is too small to be effectively rendered on your item or necessitates a change in production style.

  • What if my design features a lot of small lettering or intricate design work?

    Detail we can handle, but small lettering — especially smaller than 5mm or roughly half an inch — we tend to advise against as virtually all designs except printed items become illegible at this size. We’ll let you know if a detail in your design is too small to be effectively rendered on your item or necessitates a change in production style.

  • How do I determine the overall size of my patches?

    For us, patch size is just a simple height by width measurement that can be accomplished by an everyday ruler. Some patchmakers complicate this by making it a matter of dividing the height by width and charging you based on the answer, but we spare you the long division.

  • Can the front and back of my scarf have completely different designs?

    Yes! Our scarves are double-sided and either variety can have a different design on each side for no extra charge. The only catch for knit scarves is that their fronts and backs must share the same yarn color palette of 5 or less colors. Dye-sublimation has no such limitation and can even have a different team on each side, in case your team starts losing.

  • How many colors can I use in my knit scarf design?

    We recommend a color limit of five colors or less for knit scarves, but can sometimes accommodate more colors. Just ask your Creative Specialist and they’ll be able to tell you if we can make an exception.

  • Can I make a custom scarf fringe on the end of my knit scarves that’s different from the one advertised?

    In addition to the colors, we offer a high level of customization here as well. The fringe length can vary from the common fringe length of three inches, and you can even opt out of having the “gathering thread” that we typically add, leaving your fringe free to swing in the breeze (for us it just gets tangled in the zipper). You can even have a fringe on just one side of the scarf, if you’d like. We don’t ask questions, we just make scarves.

     

  • Of what material are your scarves made?

    Our knit football scarves are made from fine acrylic yarns, Jacquard woven by an industrial round-spool machine that lends them a distinctive two-sided durability without a seamed border. Our dye-sublimated scarves are made from 100% polyester fleece fabric which is soft to the touch, quite warm in the winter, and excellent for full-color edge-to-edge printing.

  • Can my design cover the entire area of a scarf?

    Yes. Both knit and dye sublimated scarves can do designs that run edge to edge. However, we advise that main design elements should be kept ½ an inch away from the border to ensure no cutting-off of designs. For dye-sublimation, a border of 2 inches is recommended for maximum clarity; during the manufacturing process elements in these areas can sometimes be cut off or less clear.

  • Can you add text or letters onto my scarf design?

    Yes. To ensure legibility, we advise letters be larger than ¾ of an inch on knit scarves and ½ of an inch on dye-sublimated. Please note that curved letters cannot be achieved on knit scarves;lettering on them has a distinctive and desirable “blockiness” that becomes less agreeable with smaller text.

  • I have this great photograph — can you make it into a scarf?

    Dye-sublimated scarves are exactly what you’re looking for. This printing style can achieve infinite colors and gradients, just like those found in hi-resolution photography. In order to prevent fuzzy or unclear prints, the photograph or artwork must be a high-resolution JPEG, TIFF, AI or PSD file above 300 DPI. If you are unable to provide a high resolution photograph digital image meeting this specification, we cannot recommend printing a photograph onto your scarves.

    For full-color digital printing of designs that are not photographs but have many colors and/or color gradients – like logos or artwork – we still suggest that you provide a hi-resolution digital image meeting the above requirements. Our design team can provide complimentary assistance in in digitizing/vectorizing these images. Occasionally this process will add to your turnaround time.
    Unfortunately, due to their nature, knit sports scarves cannot accommodate photography.

  • I have a photograph. Can you make it into a bandana?

    Photographs can be printed on full-color “tube” bandanas, but not square/triangular or screen printed bandanas.

    In order to prevent fuzzy or unclear prints, the photograph or artwork must be a high-resolution JPEG, TIFF, AI or PSD file above 300 DPI. If you are unable to provide a high resolution photograph digital image meeting this specification, we cannot recommend printing a photograph onto your bandana.

    For full-color digital printing of designs that are not photographs but have many colors and/or color gradients – like logos or artwork – we still suggest that you provide a hi-resolution digital image meeting the above requirements. Our design team can provide complimentary assistance in in digitizing/vectorizing these images. Occasionally this process will add to your turnaround time.

  • Can you add text or letters onto my bandanas?

    Sure thing! There are recommended minimum sizes for each decoration method, that ensure your text comes out legible.

    Embroidery: At least ⅓ inch tall

    Screen/Full-Color Printing: At least ¼ inch tall

  • Can you print all the way to the edge of the bandana?

    It depends on the style.

    Full-Color Printing: Yes.

    Tube Bandana: Yes.

    Screen Printed: No. Due to the printing process, your printed design must maintain a margin of at least 1 inch from the hemmed edge.

  • How many colors can my design have?

    Since our bandanas span a range of fabrics and decoration methods, there is no one-size fits all answer to this question. The best way to get the information you need pertaining to your own project is to ask your Creative Specialist. That being said:

    Screen printing generally has  maximum number of colors,  dependent on the size of the design. At certain sizes, this may be limited to one color, and will never exceed six. Screen printing is always limited to solid colors only, with no color gradients, and it cannot print to the edge of the bandana. The description of each style indicates the imprint size and number of colors allowed.

    Full color printing allows for unlimited colors and color gradients, and can do edge-to edge printing, but is limited to our full-cotton bandanas. Full color printing can only be applied to one side ofthe bandana. You will be able to see the “bleed-through” on the reverse side, which is simply the image’s inverse.

    Embroidery is generally limited to an absolute maximum of 9 colors, but we advise a maximum of three colors.

  • Can my design be printed to the edge of my bandana?

    Full color bandanas can be printed all the way to the edge. But screen-printed designs must keep an unprinted border of approximately ¾” – 1½”, depending on the design.

  • Can I print on the backside of my bandana?

    No. Bandanas can be printed on one side only. This is true for tube bandanas, also — we can only print on their exteriors.

  • Other than printing, what else can you do? Embroidery?

    Yes, we can do embroidery, with some limitations:

    • Styles listed as “screen-printed” can receive embroidery instead of screen printing, but not both.
    • Full-color square/triangular bandanas can be both printed and embroidered.
    • Buffs cannot be embroidered.
  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • I have a photograph. Can you make it into a sticker?

    Not a problem. For photos, we recommend printing only on white sticker materials, like our durable vinyl stickers. Clear stickers can also print photographs well, but the eventual surface will of course determine how well your photo turns out. The properties and colors of other specialty materials make it difficult to maintain photographic-quality colors, so we advise only black or dark/bold colors for metallic, hologram, and craft stickers.

    In order to prevent fuzzy or unclear prints, the photograph or artwork must be a high-resolution JPEG, TIFF, AI or PSD file above 300 DPI. If you are unable to provide a high resolution photograph digital image meeting this specification, we cannot recommend printing a photograph onto your stickers.

    For full-color digital printing of designs that are not photographs but have many colors and/or color gradients – like logos or artwork – we still suggest that you provide a hi-resolution digital image meeting the above requirements. Our design team can provide complimentary assistance in in digitizing/vectorizing these images. Occasionally this process will add to your turnaround time.

  • Can you add text or letters onto my stickers?

    Of course! For best legibility, please make sure your letters are at least 1/8th of an inch tall.

  • Can you make stickers bigger than 12×12 inches?

    Yes. our popular vinyl stickers can be printed up to a gigantic 52 x 52 inches, and other specialty materials can be printed up to 10 x 10 inches — still rather sizable.

  • Can I make a stickers with in a custom shape?

    Yes. We offer custom, complementary contour cutting (say that four times fast) for all our stickers in addition to individually die cut, kiss cut, sticker sheets and rolls.

    Acute corners, however, can not be cut perfectly sharp, like the points of a 8-point starburst shape. In these cases we will adapt your contoured border to be slightly rounded, and compatible with our laser cutting machinery.

  • Can you ship my stickers on the roll?

    Certainly. This option will require a large enough order quantities and sticker size to accommodate a roll, and may increase turnaround time and shipping cost.

  • Do you have specific artwork requirements that I need to submit?

    If you want have a photo you want made into a sticker, please provide the photo at 300 dpi (dots per square inch) and at a size as large of the actual print area.

  • Do you ship for free?

    We usually ship for free to everywhere in the world. The only exception here is for our vinyl stickers; they may require an extra charge and extended turnaround time when shipped outside of the USA.

  • What is the difference between die cut stickers, kiss cut stickers, and sticker sheets?

    Let’s take it one by one:

    Die cut – individually contour-cut around your design for a sticker that resembles your logo’s or your image’s outline.
    Kiss cut – a special cut around your design leaving a small gap in the paper around the sticker, making it easier to peel off with short fingernails. You have the choice to keep the sticker layer on the excess border, or we can remove it for you, and only leave the backing layer.
    Sticker sheets – feature multiple contour-cut stickers on a blank or designed sheet, allowing you to group stickers or place explanatory writing or graphics around them.

  • I have a photograph — can we make it into a towel?

    Not a problem. For photos, we recommend printing our full-color printing options, although we can screenprint images with less detail.

    In order to prevent fuzzy or unclear prints, the photograph or artwork must be a high-resolution JPEG, TIFF, AI or PSD file above 300 DPI. If you are unable to provide a high resolution photograph digital image meeting this specification, we cannot recommend printing a photograph onto your towels.

    For full-color digital printing of designs that are not photographs but have many colors and/or color gradients – like logos or artwork – we still suggest that you provide a hi-resolution digital image meeting the above requirements. Our design team can provide complimentary assistance in in digitizing/vectorizing these images. Occasionally this process will add to your turnaround time.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • How many colors can my design have?

    Since our duffel bags are both made in a variety of fabrics and a variety of styles, we can’t quite say until you’ve indicated what sort of bags you’re interested in. The expert here is your creative specialist, who will be able to both tell you what colors are available to you and what styles are best-suited for your envisioned image.  

    That being said, screen printing generally has a maximum number of colors per design location, largely dependent on the fabric type being printed. For some fabric types, including non-woven duffle bags, the number of colors may only be one color per location. Screenprinted can never exceed six colors per location, and is always limited to solid colors only, with no color gradients.

    Full color printing allows for unlimited colors and color gradients, but itself is limited to white cotton/canvas fabrics.

    Embroidery is limited to tougher, more durable fabrics like cotton/canvas and polyester and may accommodate up to nine colors. We advise no more than five. Other material types, specifically non-woven and PVC, are not recommended for embroidery.

  • What sizes do your duffel bags come in?

    Sizes are listed under the “Styles” tab. Just click on the style you’re interested in, and in the popup you’ll see the description containing their exact measurements.

  • When you say “sweatbands,” do you mean “headbands” or “wristbands”?

    Both! We use the term “sweatbands” to reference both headbands and wristbands as we do both, and all options you see here apply to both as well. Sweatbands often come in sets of one headband and two wristbands.

  • How are your sweatbands priced? Can I buy pairs of just wristbands?

    The price quote you receive after submitting the form is listed “per piece” so a single headband or wristband. Typically, folks buy wristbands by the pair and headbands by the piece Headbands are usually sold 1 per person, and wristbands are usually sold 2 per person. For certain mythological creatures, headbands are sold in threes.

    If you’re looking to make a matching set, we’d love to help by creating an “AB” order. This might mean, for example, 100 headbands and 200 wristbands for an intended audience of 100 people.

  • How should I choose between embroidery, woven labels, printed labels, and woven fabric sweatbands?

    It depends on your preference and your budget, as well as your personal design. Here are some key differences among the four:

    Embroidery: Classic threaded logo, thought agreeable by many for its retro style. Still, not the best medium for fine details. Due to the elastic nature of sweatband fabric, lettering often requires “background embroidery” to add structure and fill-in the gaps between letters (or other design elements). For this reason, designs with a great deal of space between design elements are not recommended for embroidery due to its rigidity.

    Woven Labels: The perfect alternative to embroidery as they keep the threaded look that customers want while providing finer detail for a minimal increase in cost.

    Printed Labels: Many customers choose printed labels as they’re smooth and provide a cleaner look than embroidered or woven. No design is too detailed or colorful for this technique, but it is slightly more expensive than the others.

    Woven-Fabric Sweatbands: For checkering, zigzags or design placement right in the cloth, woven fabric is the best choice for a classic collegiate knit. Letters for this blend must be bigger, around 1 ½ inches, in order to be suitable legible. This is our most versatile sweatband option, capable of receiving embroidery, woven labels and printed labels.

  • I have a photograph. Can you make it into a sweatbands?

    To an extent. Due to the nature of the cloth, we cannot produce a perfect replication of a photograph, but in most cases we can stylize your photo into artwork that can be achieved through the options available to you — think the of the Obama three-color “Hope” poster, for example.

    Design assistance for this process is complimentary but may infrequently add to production time.

  • Can you add text or letters onto my sweatbands?

    Of course! There are recommended minimum sizes for each decoration method, that ensure your text comes out legible.

    Embroidery: At least ⅓ inch tall
    Woven Label: At least ¼ inch tall
    Printed Label: At least ⅛ inch tall

    Woven fabric: 1 ½ inches tall (curves will be “blocky” like in Super Mario 3 and just as awesome).

  • What sizes are your sweatbands available in?

    Standard headband size is 2″ x 7″, but we can do any size up to 3” x 8″.

    Standard wristband size is 3″ x 3″ or 6″x 3″ for forearm sleeves, but we can do any size up to 7” x 4″.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    We do not typically provide samples for our drawstring bags; our expertise in embroidery and printing means that what you see in your mockup is exactly what the factory uses during the production process and exactly what you get in the mail. This also allows us to ensure a first-class turnaround time.

    If you do require a physical sample shipped to your address before full production, we can do that too; of course,  your turnaround time will increase accordingly. An extra shipping fee will also be added to your invoice.

    We do not provide sample photos or physical sample shipments at a discount rate. Your order invoice must be paid in full before any sample is provided.

  • How many colors can my design have?

    Since our drawstring bags are both made in a variety of fabrics and a variety of styles, we can’t quite say until you’ve indicated what sort of bags you’re interested in. The expert here is your creative specialist, who will be able to both tell you what colors are available to you and what styles are best-suited for your envisioned image.  

    That being said, screen printing generally has a maximum number of colors per design location, largely dependent on the fabric type being printed. For some fabric types, including non-woven drawstring bags, the number of colors may only be one color per location. Screenprinted can never exceed six colors per location, and is always limited to solid colors only, with no color gradients.

    Full color printing allows for unlimited colors and color gradients, but itself is limited to white cotton/canvas fabrics.

    Embroidery is limited to tougher, more durable fabrics like cotton/canvas and polyester and may accommodate up to nine colors. We advise no more than five. Other material types, specifically non-woven and PVC, are not recommended for embroidery.

  • I have a photograph. Can you make it into a bag for me?

    Photographic prints are available for only white cotton/canvas drawstring bags. Each style has its own size restrictions. Most cotton/canvas styles have a clear-cut print area limitation listed under the “Styles” tab, in the popup description for the specific style

  • What sizes do your drawstring bags come in?

    Sizes are listed under the “Styles” tab. Just click on the style you’re interested in, and in the popup you’ll see the description containing their exact measurements.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice — or before if you request it. If it’s not exactly what you were imagining, send it back with some requested changes — and if it’s exactly what you want, get your order started by approving it.

  • How many colors can my design have?

    Screen printed apron designs can receive a maximum 10 colors for traditional spot screen printing (solid colors only, no gradients).

    Embroidery can accommodate up to nine colors per location, but we advise no more than five for clarity’s sake.

    Both screen printing and embroidery can be applied to a single apron. Simple but brilliant, like chocolate-dipped bacon.

    Full-color printing is the only option that allows for unlimited colors and color gradients. Dye sublimation full-color printing is available at low quantities in only one style/SKU, but we offer cut and sew aprons, too — although generally requiring higher quantities before they become an economical choice with the highest level of customization.

  • Can I print or embroider on the back of my aprons?

    We never say no if we can do it, so of course you can. In our opinion, though, this rarely turns out well since the ink may soak through and be visible on the front.

    For the same reasons, embroidery on the back is not recommended although possible. Embroidery is stitched directly into the fabric, and looks great on the side the design that it’s supposed to be viewed from, but the reverse never looks quite as good.

  • I have a photograph. Can you make it into an apron for me?

    Yes, but photographic prints require special printing methods and you have a choice here. Our most popular method is the dye-sublimated aprons style for edge-to-edge printing. We can also do full-color digital print on cut and sew aprons using digital or CMYK printing techniques.

    In all cases, you will need to provide a high resolution photograph at 300 DPI (dots per inch) or higher, measuring the same as the area is it will be printed on. If you cannot provide this kind of image, we can not recommend printing your photo as it’ll come out rather blurry.

  • What sizes do your aprons come in?

    Sizes are listed in the handy DIY. Just click on the style you’re interested in, and in the popup you’ll see the description containing exact measurements.

  • What fabric are your aprons made of?

    That depends on the style or specific SKU/model. Check out the DIY for further information.

  • What’s the difference between “server” aprons and regular aprons?

    The pockets of server aprons are specifically designed to hold the tools of the food service trade, like a specialized thin pocket for a pen and another area for the order pad. These also tend to only cover a server’s’ waist and legs, allowing them a more professional presentation. The regular aprons have pockets which tend to be deeper and, more importantly, extend to the neck ot keep a chef clean.

  • Can I get screenprinting or heat transfers on my beanies?

    No. The reason we don’t allow this option is that screenprinting or heat-transfers on knit fabric looks terrible the moment you start to wear it, cracking as the fabric underneath it moves and stretches. The designs you here are either patches that can move and stretch along with the fabric or designs actually knit into the fabric. It’s indeed possible, as some of our competitors will say – but you won’t want to wear it more than once.

Mockups

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every patch order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every patch order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit (if there are any changes you would like to be made)

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every patch order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit (if there are any changes you would like to be made).

  • Will I get a sample before my patches are made?

    After you approve your artwork mockup, we will manufacture an actual sample for you within 5-8 business days. Upon completion of your sample leather patch/label, we will email a digital photo of your sample to your inbox. At this point you are welcome to approve the sample (if you are 100% satisfied), or request an edit (if there are any changes you would like to be made).

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every patch order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit (if there are any changes you would like to be made).

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every patch order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every bullion patch/crest order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit (if there are any changes you would like to be made).

  • Will I get a physical sample before the entire order is run?

    We typically provide a free sewn-out sample photos for your approval through email before we move your order into full production. Bullion patches/crests are a special product because the actual sample typically differs from the digital mockup more so than other custom products. Before you decide upon your design requirements to receive your mockup, it’s recommended to discuss with your The/Studio representative the manufacturing limitations that result from the hand-crafted and age-old materials that are involved with this special type of emblem.

    We do not, however, ship physical samples for free. If you do require an in-hand tactile experience with your bullion patch/crest before you approve full production, we can ship a single physical sample to you for an surfee of $75.00 USD, and a time of 3-6 days will be added onto your total turnaround time.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every fashion brand label order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a proof on my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every label order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every fashion hangtag (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a proof of my cap’s design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every cap order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every visor order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every beanie order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every t-shirt order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Can I get a proof my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every polo order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you are 100% satisfied), or request an edit.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    For most knit socks orders, we manufacture a sample for you as a final check before full production. We will email you a photograph of this sample for free, and give you the opportunity to request edits or approve the sample for full-scale manufacture. We assure you that the full run will exactly resemble this photographic sample.

    If you’d like a physical sample for the full tactile experience, there will be additional shipping fees as, and your turnaround time will increase by 4 to 5 days. We do not provide sample orders at discounted pricing; your full invoice must be paid before we produce a sample.

    We do not provide samples for dye sublimated socks orders.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • Can I request a physical sample before my full order is manufactured and shipped?

    We do not provide physical samples for shopping bag, but not to worry — what you you see in your digital mockup is exactly what you’ll get thanks to our advanced printing technology. In fact, it’s exactly what the factory receives when we make your order. As long as you like your mockup, you’re going to love the actual finished product.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every umbrellas order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice, or in some cases even before you pay. Feel free to approve the mockup (if you are 100% satisfied), or request an edit (if there are any changes you would like to be made).

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    For most orders we do provide a photograph of an actual sample, as a final check before full production of your order. You will receive your sample photo via email 5 to 8 days after your original mockup is approved.

    If you need your order faster, you can choose to skip the sample, and we’ll go directly into production after you approve your mockup.

    We can also ship you a physical sample to your address before full production, but extra shipping fees will apply and your turnaround time will of course increase.

  • Can I get a digital proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every button/pin order (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice, or in some cases even before you pay. Feel free to approve the mockup (if you are 100% satisfied), or request an edit (if there are any changes you would like to be made).

  • Can I see a sample of what my patches will look like before being charged?

    We’re more than happy to provide a digital mock-up of what your patches will look like before you pay your invoice. While this mock-up will differ slightly from the final technical mock-up you’ll approve — what the factory actually feeds into its machines — it provides a highly accurate and often exact copy of what the final product will be. No surprises with us.

  • What if I don’t like my physical sample?

    Oftentimes for large orders, customers will ask for a physical sample before main production begins, just to ensure they’re getting exactly what they wanted. If your ordered a physical sample but don’t like quite what you’re seeing and feeling, that’s exactly what this sample is for. Let us know and your creative specialist will make the required changes, and if necessary send you another physical sample. We don’t stop until it’s perfect.

  • What if I don’t like my physical sample?

    Oftentimes for large orders, customers will ask for a physical sample before main production begins, just to ensure they’re getting exactly what they wanted. If your ordered a physical sample but don’t like quite what you’re seeing and feeling, that’s exactly what this sample is for. Let us know and your creative specialist will make the required changes, and if necessary send you another physical sample. We don’t stop until it’s perfect.

  • What if I don’t like my physical sample?

    Oftentimes for large orders, customers will ask for a physical sample before main production begins, just to ensure they’re getting exactly what they wanted. If your ordered a physical sample but don’t like quite what you’re seeing and feeling, that’s exactly what this sample is for. Let us know and your creative specialist will make the required changes, and if necessary send you another physical sample. We don’t stop until it’s perfect.

  • What if I don’t like my physical sample?

    Oftentimes for large orders, customers will ask for a physical sample before main production begins, just to ensure they’re getting exactly what they wanted. If your ordered a physical sample but don’t like quite what you’re seeing and feeling, that’s exactly what this sample is for. Let us know and your creative specialist will make the required changes, and if necessary send you another physical sample. We don’t stop until it’s perfect.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    Photo samples are provided for knit scarf orders; if you’d like, you can authorize us to skip this process and receive your order 3-6 days quicker. A physically shipped sample will allow you a full tactile experience but will lengthen your production time and add a shipping fee. We do not provide samples for dye-sublimated orders orders.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • What sizes are your bandanas come in?

    You can choose any size you want for your full-color bandanas. They most commonly range from 19½” – 22″ squares (with 27½” – 31″ diagonal).

    Our custom tube handkerchiefs come in one size only: ≈9 3/4”W x ≈19 3/4”L.
    Our screen printed bandanas come in standard large and small sizes only: 14″ square with 19 ¾” diagonal for small, 21 ½” square with 30 ⅓” diagonal for large.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    We don’t offer samples for our stickers orders because our printing methods mirror exactly what you see in your digital proof. If you like the mockup, you’ll love your stickers. In the slight chance you find something wrong with your finished product, we will offer a redo or refund as deemed suitable.

  • What’s this strange magenta/pink color doing on my design mockup? I don’t want that on the actual sticker!

    No need to worry — this is only a representation where your stickers will be cut to shape. This serves as a guide for our laser cutting machines’ calibration, and goes to show how what you see in your mockup is exactly what gets sent to the factory floor!

  • Can I get a photo or physical sample of my towel before the whole order is made?

    We don’t offer samples for our towels because our printing methods mirror exactly what you see in your digital proof. If you like the mockup, you’ll love your towel, simple as that. In the slight chance you find something wrong with your finished product, we will offer a redo or refund as deemed suitable.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    We do not typically provide samples for our duffel bags; our expertise in embroidery and printing means that what you see in your mockup is exactly what the factory uses during the production process and exactly what you get in the mail. This also allows us to ensure a first-class turnaround time.

    If you do require a physical sample shipped to your address before full production, we can do that too; of course,  your turnaround time will increase accordingly. An extra shipping fee will also be added to your invoice.

    We do not provide sample photos or physical sample shipments at a discount rate. Your order invoice must be paid in full before any sample is provided.

  • I have a photograph. Can you make it into a bag for me?

    Photographic prints are available for only white cotton/canvas duffel bags. Each style has its own size restrictions. Most cotton/canvas styles have a clear-cut print area limitation listed under the “Styles” tab, in the popup description for the specific style.

  • Can I get a digital proof of my design?

    Yes. At the end of the complementary design process, in which you’ll have unlimited control over the creative direction, you’ll receive a digital mockup. This is exactly what we’ll send to the factory and is provided within one to two business days after payment of your invoice or before if you request it. If it’s not exactly what you were imagining, send it back for further perfecting — and if it’s exactly what you want, send it to our factories immediately by approving it.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    We don’t provide samples for most orders. If you have a larger order and want to confirm with a real sample first, we’d be happy to send you a physical test run. This will entail a sample fee and shipping will add about seven days of turnaround time to your order.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    We do not typically provide samples for our aprons; our expertise in embroidery and printing means that what you see in your mockup is exactly what the factory uses during the production process and exactly what you get in the mail. This also allows us to ensure an excellent turnaround time.

    If you do require a physical sample shipped to your address before full production, we can do that too; of course,  your turnaround time will increase accordingly. An extra sample/shipping fee will also be added to your invoice.

    We do not provide sample photos or physical sample shipments at a discount rate. Your order invoice must be paid in full before any sample is provided.

Pricing

  • Do you match competitors’ prices?

    Sorry, we don’t match competitor prices, but for a good reason. Many companies often compromise their quality standards in order to get the cheapest price, and offer an very inferior product. The/Studio holds high quality standards for the leather materials and production methods that we offer our customers. That’s probably why almost half of our customers come back to purchase from us again.

  • I found a company with a lower price for money clips. Will you match or beat competitor prices?

    Sorry, we don’t match competitor prices, but for a good reason. Most companies only offer pre-made money clips with your logo engraved or imprinted onto the surface, and call it “custom”. But your specific design, material specifications, and special options are all central to way your money clips are made at The/Studio.

    We provide an end-to-end solution that starts with free professional design services, and ends in polished full production of your money clips, fashioning raw materials into your one-of-a-kind masterpiece. We call it “manufacturing made easy”. We provide a more complete service package and a superior finished product, so we are unable to honor price matches from other businesses.

  • Can I order just one money clip?

    Yes. It’s certainly not the most economical choice. In fact, the total price of one piece and ten pieces is only marginally different, and true economies of scale are achieved beginning at the 50 or 100 quantity marks.

  • What is included in the can cooler quote price I receive through email?

    The price quotation you receive via email after submitting the web page form is the actual price for the standard coolie style you selected. Included in this price quote are the can coolers at the quantity you requested (can or bottle, screen-printed or dye sublimated), free setup, and free shipping. Only if you decide to add on other custom special options or make other unique requests will any added expenses need to be calculated for your invoice. The bottom line is, your personal quote price is an all-inclusive price, and there are no hidden fees.

  • I found a cheaper price for can coolers, can you match it?

    Sorry, we don’t match competitor prices, but for a good reason. Most companies offer premade can and bottle coolers purchased at massive wholesale quantities, which are warehoused (sometimes for years) while waiting for you to make a purchase. Then, they merely print your logo, and call it “custom.” At The/Studio, we provide you the opportunity to customize every aspect of your can coolers, because we start manufacturing your products only once you have approved the design. So, that’s the reason we can’t offer any price matches — because most competitors don’t put in the care like we do. We make individualized “factory fresh” products just for you, every time.

  • Can I order just one?

    es. It’s certainly not the most economical choice. In fact, the total price of one piece and ten pieces is only marginally different.

  • What button/pin styles have minimum order quantities (MOQ’s), and which do not?

    Round and square buttons in the sizes listed on the quote form can be ordered with absolutely no minimum quantity.

    Other shapes and sizes, like rectangle, oval, heart-shape, and 100% custom buttons/pins generally incur and MOQ of 500 to 1,000 pieces. Please explain your specific requirements to your Creative Specialist, and we will provide your with a quote price based for your particular project.

  • Is there additional cost for die cut?

    There is a fee associated with creating a die perfectly suited to your item, but this cost is distributed across your per-item cost. For higher quantity orders, the increase in price is negligible.

  • Is there an additional cost for die-cast?

    There is a fee associated with creating a die perfectly suited to your item, but this cost is distributed across your per-item cost. For higher quantity orders, the increase in price is negligible.

  • How are patch prices determined?

    A lot of variables form your patches’ end-price; additional special options, like rhinestones or glow-in-the-dark thread, will incur higher costs as will as higher areas of embroidery. Additionally, larger sizes will increase your end cost. Patches like bullion patches which require talented craftsmen working by hand, will also cost more. Generally speaking, the more complex the design, the higher price will be. However, larger orders of any patch type will always benefit from lower prices per patch.

  • When is my credit card charged?

    Your card is charged when you either accept our invoice on our website or submit your DIY request.  By request, you can receive a designer’s  mockup of your final project before we charge your card.

  • When is my credit card charged?

    Your card is charged when you either accept our invoice on our website or submit your DIY request.  By request, you can receive a designer’s  mockup of your final project before we charge your card.

  • When is my credit card charged?

    Your card is charged when you either accept our invoice on our website or submit your DIY request.  By request, you can receive a designer’s  mockup of your final project before we charge your card.

  • When is my credit card charged?

    Your card is charged when you either accept our invoice on our website or submit your DIY request.  By request, you can receive a designer’s  mockup of your final project before we charge your card.

  • When is my credit card charged?

    Your card is charged when you either accept our invoice on our website or submit your DIY request.  By request, you can receive a designer’s  mockup of your final project before we charge your card.

  • What if I don’t like my physical sample?

    Oftentimes for large orders, customers will ask for a physical sample before main production begins, just to ensure they’re getting exactly what they wanted. If your ordered a physical sample but don’t like quite what you’re seeing and feeling, that’s exactly what this sample is for. Let us know and your creative specialist will make the required changes, and if necessary send you another physical sample. We don’t stop until it’s perfect.

  • How are your sweatbands priced? Can I buy pairs of just wristbands?

    The price quote you receive after submitting the form is listed “per piece” so a single headband or wristband. Typically, folks buy wristbands by the pair and headbands by the piece Headbands are usually sold 1 per person, and wristbands are usually sold 2 per person. For certain mythological creatures, headbands are sold in threes.

    If you’re looking to make a matching set, we’d love to help by creating an “AB” order. This might mean, for example, 100 headbands and 200 wristbands for an intended audience of 100 people.

Product usage

  • How do I attach bullion patches to garments?

    Hand sewing is the best way to embellish your bullion patch/crest onto your garment. All bullion emblems that we create reserve 2 to 6 mm space of unembroidered black flocking material around the bullion wire design, which makes it convenient to sew on to blazers or any other garment.

  • Will my design rub-off or crack from normal use?

    This is certainly a valid concern. In general, on-strap designs are the least worrisome because they avoid the heavy skin-to-material friction from normal use due to their location on the outside, not in direct contact with your skin.

    Longevity of your on-sole design is another matter. “Quick-print” basic flip flops with screen printed soles use quick-dry ink in order to optimize the production time, so they are most susceptible to the forces of friction. If long-lasting design is important to you, then we can not recommend you purchase “quick-print” basic flip flops that incorporate screen printing on the sole.

    For long-lasting printed designs on the soles of your flip flops, we strongly recommend you purchase a fully custom style. We choose much higher-quality inks for both screen printing and CMYK printing, which under normal use conditions usually last for 1 or 2 years before the design is noticeably run-down. Our digital printing method is the most resilient, friction-resistant printing method, because a protective layer of clear PVC coating is applied atop your entire designs surface, for the greatest level of friction-protection available in the flip flops industry.

  • How many dollar bills (or bank cards) can your money clips hold?

    Even at the smallest standard size (50 by 20 mm), it is easy to slide up to 25 folded U.S. dollar bills into your money clip (or 5 credit cards). Your cash will be held in place safely and securely within this count.

  • What is the best fabric material for my design?

    This question is best answered by what your goals for the tie are. If price is a key factor, polyester is the most affordable but cotton is only marginally more expensive; silk, being the most classic and high-quality choice, is the most expensive.

    For that reason, if texture and basic fabric appearance are most important, than silk provides a much more subtle and suave luster than polyester. Cotton is softest, and does not reflect light, making it suitable for warm blazers like tweed and corduroy.

    If you’re looking to sport a printed tie, then polyester is the most capable of capturing crisp photo-quality printing. While cotton material can receive printing too, we require larger order sizes for this printed cotton option and the fabric does not receive ink as clearly as polyester.

    All three materials can be created using Jacquard weave with colored threads — with up to 5 pantone match threads. In terms of pattern intricacy, most designs and tie patterns do not pose problems with any of the fabric choices. That being said, silk can accommodate the most intricate of patterns due to the fineness of its threads; cotton is heavier and unable to be as tightly woven as silk, making it suitable for less detailed designs.

  • Are your stickers waterproof? Weatherproof? Outdoor-use ready?

    Our vinyl stickers are the most water and weather proof and best-suited for outdoor usage. In addition, all vinyl stickers are laminated to resist fading from exposure to the sun. Our standard adhesive is suitable for outdoor use, and can be removed with a common solution if need be. We also offer a “permanent adhesive” option, which is truly permanent. Truly. You’ve been warned.

    Our metallic, hologram, and clear stickers are also suitable for outdoor use, with their own protective laminates and strong adhesives. The most rugged, however, is still our vinyl option.

    Our craft paper stickers (and other paper stickers) are for indoor use in dry settings only.

  • Are your duffle bags safe for use by children?

    Due to entanglement, choking and suffocation risks, our duffel bags are NOT intended for use by children 12 and under.

  • Are your drawstring bags safe for use by children?

    Due to entanglement, choking and suffocation risks, our drawstring bags are NOT intended for use by children 12 and under.

  • Are your aprons safe for use by children?

    Due to entanglement, choking and suffocation risks, we do not intend our aprons to be used by children 12 and under.

Production

  • Will I get a sample before my entire order is sewn-out and shipped?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a proof of my design?

    Yes. It’s part of The/Studio DNA to provide free professional design services for every chenille patch (with unlimited free edits). What we call a “mockup” is the digital proof, and it’s provided within 1 to 2 business days after payment of your invoice. Feel free to approve the mockup (if you’re 100% satisfied), or request an edit.

  • Will I get a sample before my entire order is sewn-out and shipped?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to your shipping period.

  • Will I get sample before my entire order is sewn-out and shipped?

    We typically provide a free sewn-out sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee, additional production time as well as the shipping period.

  • Will I get a sample before my order is made and shipped?

    We typically provide a free sewn-out sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee an additional production time in addition to your shipping period; just ask!

  • What is your fake leather made from?

    We call it “fake leather” to make sure our 100% cowhide “real leather” option is not confused with the other “fake” material options. Technically, it’s called bicast leather, PU leather, or polyurethane-treated leather. The material is composed of (real) split leather coated in a layer of polyurethane. Then it is formed into a sheet and embossed with a pattern on the surface, which resembles the grain of real leather. So, our “fake leather” does have cowhide leather components within it, but it is manufactured in composite with synthetic polyurethane to match the performance of high-grade leather at a lower cost.

  • Can I order just one?

    Yes, although it’s certainly not the most economical choice. In fact, the total price of one piece and ten pieces is only marginally different.

  • Wil I get a sample before my order is made and shipped?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to your shipping period.

  • Will I get a sample before my name patches are shipped and set out?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Are bullion wires really made from precious metals?

    No, not real gold or silver. Bullion wires are made from a special bronze metal material, tightly wound into a spiral shape. They appear to be a solid thread 0.5 to 1 mm in diameter, but actually the interiour of the spiralled cylinder is hollow. Different metallic hues are achieved by coating the spiraled bronze with a dyed metallic finish.

  • What other colors can I have for the back?

    Our base material suppliers do provide other flocking colors, but not with absolute consistency. Check with your The/Studio representative to see what possibilities we can bring to life for you.

  • Other than gold, silver, bronze and red, are there any other bullion colors?

    Some other relatively common bullion wire colors include blue, white, and yellow. Make your request clear to your The/Studio representative, and we will be happy to accommodate.

  • Can I get a sample before the entire order is shipped?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a physical sample of my label before full production?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a physical sample before full production?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a physical sample of my custom cap before full production?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a physical sample of the visor before full production?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a physical sample of my beanie before production?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Could I get a physical sample before full production?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a physical sample before the full order is made?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a physical sample before the actual order is made?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a physical sample before the full order is made?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a physical sample before the full order is made?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    We do typically email you sample photos for your order, as a final check before full production, but do not ship physical samples for nearly all orders. This process gets you your order faster, as well.

    If you would like us to manufacture a sample for your approval before we produce the full order, there will be extra charges to run the single-object manufacturing and your turnaround time will increase. We could also ship the physical sample to you for a full tactile experience, requiring an added fee of $100.00 for express shipping, and an increased turnaround time of 3 to 6 days.

    We do not provide sample orders at discounted pricing; your full invoice must be paid before we produce a sample.

    And remember, if you choose not to receive a sample photo or shipment, then you can receive your ties 5 to 7 days quicker, for a total turnaround time of 13 to 25 days.

  • Can I get a physical proof before production?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Will I get a sample before my entire order is manufactured and shipped?

    We do not typically provide a sample photos or shipped samples for your umbrellas order, because the printing methods employed ensure consistency between your mockup and the actual product.

    If you would like us to manufacture a sample for your approval before we produce the full order, then extra fees will incur and the turnaround time for your order will increase. We can email you a photo sample of your umbrella for visual approval with an added fee of $50.00, and an increased turnaround time of 6 to 14 days. Or we can provide you with a shipped sample for in-hands tactile approval with an added fee of $125.00, and an increased turnaround time of 9 to 19 days. We do not provide sample orders at discounted pricing. Full order price must be paid before we produce a sample.

  • What umbrella styles have minimum order quantities (MOQ’s), and which do not?

    We are able to produce most umbrella styles at low minimum quantities, but we highly recommend making a purchase of at least 50 to 100 pieces in order to take advantage of the the price benefits. In fact for most styles, the total order cost for 10 umbrellas is only marginally lower than the total order cost for 50 umbrellas.

    For manufactured umbrellas, there are some specialty options with defined MOQ’s, such as uncommon arc sizes, custom number of panels, semi/full-automatic opening features generally have an MOQ of 500 pieces. To include a custom cut canopy edge shape or add a lace fabric around the canopy edge generally requires and MOQ of 100 to 200 pieces.

  • Can I get a sample before full production begins?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Will I get a physical or photographic sample before my entire order is manufactured and shipped?

    For most fully custom mugs orders, we manufacture a sample for you as a final check before full production. We will email you a photograph of this sample for free, and give you the opportunity to request edits or approve the sample for full-scale manufacture. We assure you that the full run will exactly resemble this photographic sample. If you’d like a physical sample for the full tactile experience, there will be additional shipping fees as well, and your turnaround time will increase by 4 to 5 days. We do not provide sample orders at discounted pricing; your full invoice must be paid before we produce a sample. We do not provide samples for US mug orders.

  • Can I get a physical sample before the entire run is manufactured?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Can I get a physical sample before the entire order is produced?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • Will I get a sample before my entire order is manufactured and shipped?

    We do not typically provide a sample photos or shipped samples for your pin-back buttons order, because the printing method employed for standard button/pin order ensures consistency between your mockup and the actual product.

    If you require a photo sample of your order before we move into production, please communicate your need with your Creative Specialist. No additional charges will apply if your require a photo of your sample, but your order’s total turnaround time will increase approximately 3-6 days.

    If you do require an in-hand tactile experience with your bullion patch/crest before you approve full production, we can ship a single physical sample to you for an surfee of $75.00 USD, and a time of 3-6 days will be added onto your total turnaround time.

  • Can I get a physical sample before the order ships?

    We typically provide a free sample photo for your approval through email before we move your order into full production. We can ship a physical sample from an actual run, but this will entail a fee in addition to a longer shipping period.

  • What happens when I place an order?

    When you pay your invoice, your order is placed in the hands on our design crew that draws up sketches of your requested product. Once you’ve approved their work, we pass your order along to the factory, who makes a “technical mockup” — the factory’s interpretation of your initial design. Usually, this is almost exactly like what you approved from the designer, but just refined to the capabilities of our machines. Once you’ve approved the technical mockup, we get to work. You get your order in the promised delivery time. Simple, like it should be.

  • What happens when I place an order?

    When you pay your invoice, your order is placed in the hands on our design crew that draws up sketches of your requested product. Once you’ve approved their work, we pass your order along to the factory, who makes a “technical mockup” — the factory’s interpretation of your initial design. Usually, this is almost exactly like what you approved from the designer, but just refined to the capabilities of our machines. Once you’ve approved the technical mockup, we get to work. You get your order in the promised delivery time. Simple, like it should be.

  • What happens when I place an order?

    When you pay your invoice, your order is placed in the hands on our design crew that draws up sketches of your requested product. Once you’ve approved their work, we pass your order along to the factory, who makes a “technical mockup” — the factory’s interpretation of your initial design. Usually, this is almost exactly like what you approved from the designer, but just refined to the capabilities of our machines. Once you’ve approved the technical mockup, we get to work. You get your order in the promised delivery time. Simple, like it should be.

  • What happens when I place an order?

    When you pay your invoice, your order is placed in the hands on our design crew that draws up sketches of your requested product. Once you’ve approved their work, we pass your order along to the factory, who makes a “technical mockup” — the factory’s interpretation of your initial design. Usually, this is almost exactly like what you approved from the designer, but just refined to the capabilities of our machines. Once you’ve approved the technical mockup, we get to work. You get your order in the promised delivery time. Simple, like it should be.

  • What happens when I place an order?

    When you pay your invoice, your order is placed in the hands on our design crew that draws up sketches of your requested product. Once you’ve approved their work, we pass your order along to the factory, who makes a “technical mockup” — the factory’s interpretation of your initial design. Usually, this is almost exactly like what you approved from the designer, but just refined to the capabilities of our machines. Once you’ve approved the technical mockup, we get to work. You get your order in the promised delivery time. Simple, like it should be.

  • What should I know before placing an order with your company?

    Sometimes we work with customers who have an exact idea of what they want; others have only begun the creative process. You don’t need to know “anything” before you work with us; we help you through the creative process and production process to whatever extent you need. That’s our job.

    We’d also love you to know that, working with us, you’re working with a company that handles products for global fashion brands — and in fact, there’s a good chance you might have run into one of our goods and not known it. Check us out and send us an email or a quote request — you’ll find that we’re upfront, informative and excited about any creative projects.

     

  • What should I know before placing an order with your company?

    Sometimes we work with customers who have an exact idea of what they want; others have only begun the creative process. You don’t need to know “anything” before you work with us; we help you through the creative process and production process to whatever extent you need. That’s our job.

    We’d also love you to know that, working with us, you’re working with a company that handles products for global fashion brands — and in fact, there’s a good chance you might have run into one of our goods and not known it. Check us out and send us an email or a quote request — you’ll find that we’re upfront, informative and excited about any creative projects.

  • What should I know before placing an order with your company?

    Sometimes we work with customers who have an exact idea of what they want; others have only begun the creative process. You don’t need to know “anything” before you work with us; we help you through the creative process and production process to whatever extent you need. That’s our job.

    We’d also love you to know that, working with us, you’re working with a company that handles products for global fashion brands — and in fact, there’s a good chance you might have run into one of our goods and not known it. Check us out and send us an email or a quote request — you’ll find that we’re upfront, informative and excited about any creative projects.

  • What are the dimensions of your money clips in standard 50 mm, 60 mm, and 70 mm sizes? What about front versus back?

    All standard sizes (50 by 20 mm, 60 by 20 mm, and 70 by 20 mm) come in a rectangular shape, with polished rounded corners. The back of the each standard sized money clip extends approximately 80% to 90% of the full length of the front, making it convenient to slide folded bills into the clip from the back side.

    From a side-view, the width of the your money clips varies slightly based on the size you, choose most fall into the 6 to 8 mm range, perfect for holding up to 25 folded monetary bills or 5 credit cards.

  • Can you ship internationally? And does it cost extra?

    Knit scarves ship anywhere in the world, absolutely free. Dye-sublimated scarves will require a shipping fee for destinations outside of North America as well as an extra one or two weeks due to customs. Sometimes our Canadian customers also experience shipping delays of a week or so, but fortunately they’re more used to the cold, eh?

  • What sizes are your do your scarves come in?

    For knit, any length is possible, whether you’re putting outfitting a little league team or an NBA line-up. We may need to adjust the standard price for some of the more different lengths, however. For dye-sublimation, we can only do the following sizes:

    Standard Dye Sublimated Scarf (LL-S412) Size: 60″ Length x 8.0” Width

    Quick-Print Dye Sublimated Scarf (PF-SCRF) Size: 60″ Length x 9.5” Width

  • What is the difference between die cut stickers, kiss cut stickers, and sticker sheets?

    Let’s take it one by one:

    Die cut – individually contour-cut around your design for a sticker that resembles your logo’s or your image’s outline.
    Kiss cut – a special cut around your design leaving a small gap in the paper around the sticker, making it easier to peel off with short fingernails. You have the choice to keep the sticker layer on the excess border, or we can remove it for you, and only leave the backing layer.
    Sticker sheets – feature multiple contour-cut stickers on a blank or designed sheet, allowing you to group stickers or place explanatory writing or graphics around them.

Sales and Customer Service

  • What happens when I request a quote?

    We get back to you within twenty-four hours and usually much faster with a quote for your order and the email address of your personal assistant for any questions you might have. Your project could be under way within a day.

  • What happens when I request a quote?

    We get back to you within twenty-four hours and usually much faster with a quote for your order and the email address of your personal assistant for any questions you might have. Your project could be under way within a day.

  • What happens when I request a quote?

    We get back to you within twenty-four hours and usually much faster with a quote for your order and the email address of your personal assistant for any questions you might have. Your project could be under way within a day.

  • What happens when I request a quote?

    We get back to you within twenty-four hours and usually much faster with a quote for your order and the email address of your personal assistant for any questions you might have. Your project could be under way within a day.

  • What happens when I request a quote?

    We get back to you within twenty-four hours and usually much faster with a quote for your order and the email address of your personal assistant for any questions you might have. Your project could be under way within a day.

  • What should I know before placing an order with your company?

    Sometimes we work with customers who have an exact idea of what they want; others have only begun the creative process. You don’t need to know “anything” before you work with us; we help you through the creative process and production process to whatever extent you need. That’s our job.

    We’d also love you to know that, working with us, you’re working with a company that handles products for global fashion brands — and in fact, there’s a good chance you might have run into one of our goods and not known it. Check us out and send us an email or a quote request — you’ll find that we’re upfront, informative and excited about any creative projects.

  • What should I know before placing an order with your company?

    Sometimes we work with customers who have an exact idea of what they want; others have only begun the creative process. You don’t need to know “anything” before you work with us; we help you through the creative process and production process to whatever extent you need. That’s our job.

    We’d also love you to know that, working with us, you’re working with a company that handles products for global fashion brands — and in fact, there’s a good chance you might have run into one of our goods and not known it. Check us out and send us an email or a quote request — you’ll find that we’re upfront, informative and excited about any creative projects.

Sourcing

  • I don’t see the sort of leather I’m looking for, can I make a request?

    Sure, but only under special conditions. Treating your special leather request as a “sourcing order”, we will do all we can to find the texture, thickness, and color just right for you. It’s best to ship us an actual sample to work from, but high-definition photos are a big help, too. There are a few catches, though. Since your request falls outside of our regular product offer, there’s no guarantee that we will be able to fulfill your request, but we never invoice or request any cash deposit from you until we can guarantee production according to your request. Then, due to the extra time it takes to source a non-standard leather material, your order may take longer to produce than if you choose a listed leather. Browse our collection leather styles and colors here.

  • What are your flip flops made of?

    Let’s break this answer up into 2 parts (just like our competitor’s flip-flops tend to do): the sole and the strap.

    Depending on your preference, we can make your flip flop soles out of one of 3 quality materials. Standard EVA is most common flip flops material — the lightest and the most budget-friendly, too. For added softness and flexibility, Ultra-Flex EVA is a great choice. Or for the most durable flip-flops with the best traction and a heavier feel, we also offer Rubber flip flops.

    Similarly, you have your choice of flip flop strap. Standard PVC rubber is a budget-friendly standard option, but we also offer strap variations, like woven polyester fabric band and fabric-lined EVA material.

  • What is the difference between a jacquard weave and a knit pocket square?

    Jacquard weave and knitting for pocket square will only alter what fabric we use, if you happen to specify one or the other. Jacquard weave is specifically for 100% or 100% polyester, no more than five colors per design. Due to the vivid design on the front, you’ll see a slightly altered design on the back with the woven threads. Knitting weave is for 100% wool or cotton and workable for two-sided knitting or a backside will be exactly like the front.

  • Is there a standard size for magnets keeping markers in place?

    Yes, the normal magnet size for this application is around 8 mm. If you want to be doubly sure your marker’s not going anywhere, we offer 10mm magnets.

  • What are the medals made of?

    We use a zinc alloy to make most of our medals, but sometimes we also use aluminum, brass, or iron. You can choose which metal you want, or we can help you choose the best option for your design.

  • Can you make my medals in real gold or silver?

    Only if you’re the Olympic committee.

    Kidding aside, not right now — but we can add a gold or silver plated metallic color that will look and feel exactly the same.

  • Can you make custom shaped buttons/pins?

    Yes, we can. Custom shaped pins do require us to first manufacture a custom mold for your specific shape and size. Therefore all orders for custom-shaped buttons/pins require a special quote outside of our standard pricing structure.

    Making custom shaped buttons/pins is not an economical choice for small orders. In general, the mold fee alone will cost anywhere between $500 and $1,000 USD, and the lowest order quantity typically is above 1,000 pieces. .

Turnaround time

  • Will I get a sample before my can cooler order is produced?

    We can offer a digital photo of your sample for free, or ship a physical sample to you for an added fee of $75.00. Turnaround time for you order will increase if you do request a sample photo or shipment, so we still recommend that you trust the experience of our design and production teams, and let us start full production after you approve your mockup. You’ll get your quality products faster.