Privacy Policy for THE/STUDIO Technologies

Effective Date: June 20, 2025

Introduction

Welcome to THE/STUDIO. This Privacy Policy explains how THE/STUDIO Technologies, Inc. ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at www.thestudio.com (the "Site"), use our manufacturing services, or otherwise interact with us.

Your privacy is of paramount importance to us. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us at [email protected].

1. What Information We Collect

We collect personal information that you provide to us and information that is automatically collected when you use our Site.

a) Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

Create an account on our Site.
Place an order for our manufacturing services.
Contact us for customer support or with inquiries.
Subscribe to our newsletters or marketing communications.

The personal information we collect includes:

Contact Information: Your first and last name, email address, and phone number.
Account Information: Your chosen username and password.
Payment and Billing Information: When you make a purchase, we collect payment information through our secure payment processors (PayPal and our own system). This may include your credit card number, billing address, and other payment details. We use secure, PCI-compliant third-party processors to handle all payment transactions. THE/STUDIO does not store your full payment card details.
Shipping Information: Your physical mailing address to fulfill and ship your orders.
Communications: The content of your messages when you contact us via our contact forms or email, including your name, email, and the message itself.

b) Information We Collect Automatically

When you navigate our Site, we may automatically collect certain information about your device and browsing activity. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes. This data is collected via our own systems and through third-party service providers.

This information includes:

Log and Usage Data: Your IP address, browser type and version, device type and operating system, and geolocation data (country/city).
Browsing Activity: Information about how you use our Site, such as the pages you visit, the links you click, the time you spend on pages, and the referring URLs (the website you came from).

c) Sensitive Personal Information

We do not knowingly collect or process any sensitive personal information (e.g., information about health, racial or ethnic origin, political opinions, or religious beliefs).

2. How and Why We Use Your Information

We use your personal information for a variety of business purposes, including:

To Provide Our Services: To create and manage your account, process your payments, and fulfill and ship your manufacturing orders.
To Communicate With You: To provide customer support and respond to your inquiries.
For Marketing Purposes: To send you promotional communications, newsletters, and other information about our products and services. You may opt out of these communications at any time.
To Personalize Your Experience: To understand your preferences and tailor the content and product offerings on our Site to you.
For Analytics and Improvement: To understand how our Site is used, monitor and analyze trends, and improve our Site, services, and user experience.
To Display Advertising: To work with advertising partners to display relevant ads to you on our Site and on third-party websites.
To Comply with Legal Obligations: To meet legal requirements, such as tax and accounting obligations, and to respond to lawful requests from public authorities.

3. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using the personal information described above will depend on the information concerned and the specific context in which we collect it. We will normally collect personal information from you only where:

We have your consent to do so (e.g., for marketing communications).
We need the personal information to perform a contract with you (e.g., to fulfill your order).
The processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., for analytics, fraud prevention, and personalization).

4. How We Share Your Information

We do not sell your personal information for monetary consideration. We may share your information with trusted third-party service providers who perform services on our behalf.

We share information with the following categories of third parties:

Payment Processors: To securely process your payments. (e.g., PayPal).
Analytics Providers: To help us understand the usage of our Site. (e.g., Google Analytics, Microsoft Clarity, Meta).
Session Replay & Experience Tools: To help us improve user experience. (e.g., Hotjar).
Email Marketing and CRM Providers: To manage our customer relationships and send marketing communications. (e.g., Klaviyo, HubSpot).
Advertising Networks: To show you relevant advertisements. (e.g., Google Ads, Meta Ads).
Legal and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

These third parties are contractually obligated to protect your data and are prohibited from using it for any purpose other than to provide services for us.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to collect and use personal information about you, including to serve interest-based advertising. We use strictly necessary, performance/analytics, and marketing/targeting cookies.

For more detailed information about the cookies we use, why we use them, and how you can manage your cookie preferences, please see our Cookie Policy. Our cookie consent banner provides you with options to accept, reject, or customize your cookie settings.

6. Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes for which we collected it. The criteria used to determine our retention periods include:

The length of time you have an active account with us.
Our need to comply with legal or regulatory obligations (e.g., tax and accounting requirements).
The need to resolve disputes or enforce our agreements.

When we no longer have an ongoing legitimate business need to process your personal information, we will either delete or anonymize it. You may request the deletion of your data at any time, subject to our legal obligations.

7. Security of Your Information

We have implemented appropriate administrative, technical, and physical security measures designed to protect the security of any personal information we process. This includes using SSL/TLS encryption for data in transit, access controls, and other industry-standard practices. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

Our company is based in the United States, and our servers and those of our service providers may be located in the United States, Europe, and other jurisdictions. If you are accessing our Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States and other countries where our third-party service providers are located.

These countries may have data protection laws that are different from the laws of your country. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy. For transfers from the EEA/UK, we rely on adequacy decisions or appropriate safeguards like the EU-U.S. Data Privacy Framework and/or Standard Contractual Clauses to ensure your data is protected.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erase (or "Right to be Forgotten") – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent – If we are relying on your consent to process your data, you have the right to withdraw that consent at any time.

Specific Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have specific rights, including:

The Right to Know: You can request to know what personal information we have collected, used, shared, and sold about you.
The Right to Delete: You can request the deletion of your personal information.
The Right to Correct: You can request the correction of inaccurate personal information.
The Right to Opt-Out of Sale or Sharing: We do not "sell" your personal information for money. However, our use of advertising and analytics trackers may be considered "sharing" under California law. You have the right to opt-out of this sharing. You can exercise this right by clicking the "Do Not Sell or Share My Personal Information" link in our website footer.

10. How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

Email: [email protected]
Contact Form: Through the contact form available on our website.

We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request to protect your information.

11. Children's Privacy

Our Site and services are not intended for or directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or comments about this Privacy Policy, you may contact us at:

THE/STUDIO Technologies, Inc.

1055 E. Colorado Blvd., Suite 500

Pasadena, CA 91106

United States

Email: [email protected]